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Job Title: ServiceNow System Specialist

Job Requisition ID: 48892

Closing Date: 08/15/2025

Salary: $5,637/month

Work Hours: M-F 8:30AM - 5:00PM

Work Location: (Hybrid) 300 W Jefferson St, Springfield, Illinois, 62702  

Union Position: Yes

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. If you have questions about your work authorization eligibility, please email doit.recruitment@illinois.gov. 

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as a ServiceNow System Specialist I performing professional applications services for the ServiceNow Platform. 

In this role you will serve as a team member assisting in providing limited information technology services for the development, enhancement, and maintenance of support systems. 

In addition, you will work with experienced systems analysts in preparing testing specifications and developing test data for all modified programs and assist lead analysts in the configuration, testing, installation, and documentation, including revisions and corrections. 

If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

·         Competitive Group Insurance benefits including health, life, dental and vision plans.

·         Flexible work schedules (when available and dependent upon position)

·         10 -25 days of paid vacation time annually (10 days for first year of state employment)

·         12 days of paid sick time annually which carryover year to year

·         3 paid personal business days per year

·         13-14 paid holidays per year dependent on election years

·         12 weeks of paid parental leave

·         Pension plan through the State Employees Retirement System

·         Deferred Compensation Program – voluntary supplemental retirement plan

·         Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

·         Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

  • Under immediate supervision, serves as a ServiceNow System Specialist I performing professional applications services for the Department of Innovation & Technology (DoIT).
  • Serves as a team member, assisting in providing limited information technology services for the development, enhancement, and maintenance of support systems.
  • Works with experienced systems analysts in preparing testing specifications and developing test data for all modified programs.
  • Assists lead analysts in the configuration, testing, installation, and documentation, including revisions and corrections.
  • Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. 
  • Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields.

Preferred Qualifications

  •         Elementary knowledge of ServiceNow administration, development, or support.
  •         Elementary knowledge of ServiceNow scripting languages such as JavaScript, Glide, Jelly, etc.
  •         Elementary knowledge of Software Development Life Cycle (SDLC) and agile development methodologies.
  •         Elementary knowledge of debugging and troubleshooting software applications.
  •         Elementary knowledge of web services integration (SOAP and REST APIs).
  •         Elementary knowledge of relational databases (e.g., SQL Server) and query development.   
  •      Elementary knowledge of Microsoft Suite including Outlook, Word, Excel, Power Point, Teams, Visio, and Project.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

•    Requires the ability to verify identity.
•    Requires employment authorization to accept permanent full-time position with the State of Illinois.
•    Requires the ability to pass a position specific, agency required background check.
•    Requires self-disclosure of criminal history. 
•    Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
•    Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
•    Requires the ability to work outside of normal business hours to meet deadlines.
•    Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
•    Requires the ability to travel in performance of duties.
•    The conditions of employment listed are incorporated and/or related to any duties included in the position description.