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Night Shift Help Desk Technician

Illinois Department of Innovation and Technology
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Job Title: Help Desk Technician I- Night Shift

Job Requisition ID: 48960

Closing Date: 08/19/2025

Salary: $5,637/Monthly

Work Hours: Variable days 12:00am - 8:00am       New hires generally work a consistent Monday–Friday schedule for the first six months before entering the rotation upon certification. The DoIT-ISP Helpdesk follows a rotating schedule with variable days off. After the initial period, the position typically works Monday–Friday for four weeks, then rotates to a weekend schedule with either Monday–Tuesday or Thursday–Friday off for the next four weeks. This cycle repeats every four weeks.

Work Location:  801 S 7th St Springfield, IL 62703

Union Position: Yes

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. If you have questions about your work authorization eligibility, please email doit.recruitment@illinois.gov. 

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration. 

 

This position serves as a Help Desk Technician I – Night Shift supporting the Illinois State Police, performing duties in the application and use of mainframe and personal computing devices. This position also assists in the diagnosis of problems reported to the Integrated Technical help Desk. Apply today to join the DoIT team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of paid maternity/paternity leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Essential Functions

  • Under immediate supervision, serves as a Help Desk Technician I – Night Shift for the Department of Innovation & Technology (DoIT) supporting the Illinois State Police (ISP) performing a range of systems services of limited complexity associated with the systems supported by the Data Center Services/Integrated Technical Help Desk unit.
  • Assists in the diagnosis of problems reported to the ITHD and contacts the proper vendor, system analyst, programmer analyst and support personnel depending on the problem.
  • Assists higher level systems services staff.
  • Assists the designated lead worker in reviewing and tracking work assignments.
  • Enforces security procedures as outlined in the Data Center policy and Procedures manual and system security through the re-setting of user passwords and IDs.
  • Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures
  • Performs other duties as required or assigned which are reasonably within the score of the duties enumerated above.

 

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science, Systems Services, or directly related fields.

 

Preferred Qualifications (In Order of Significance)

  • Elementary knowledge of computer systems first-level technical support in either a technical operation or help desk support environment, including troubleshooting hardware, software, and network issues.
  • Elementary knowledge of Microsoft Operating Systems, including installation, configuration, troubleshooting and maintenance.
  • Elementary knowledge of personal computing hardware, including laptops, desktops, mobile devices, and peripherals such as printers, scanners, tape libraries.
  • Elementary knowledge of utilizing remote monitoring and management tools (RMM) or network monitoring platforms to proactively identify and resolve system or network issues.
  • Elementary knowledge of Wide Area Network (WAN) and Local Area Network (LAN) issue diagnosis and support, including use of diagnostic software and escalation procedures.
  • Elementary knowledge of IT security practices, including user authentication, password resets, and data access protocols to enforce agency security policies.
  • Elementary knowledge of documenting technical problems and solutions in a ticket tracking system, including escalation and follow-up procedures.

 

Conditions of Employment

Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with the State of Illinois.
  • Requires the ability to pass a position specific, agency required background check.
  • Requires self-disclosure of criminal history. 
  • Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
  • Requires ability to work outside of normal business hours, including nights, weekends, and holidays to cover a 24/7/365 help desk.
  • Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. 
  • Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
  • Requires the ability to travel in performance of duties.
  • The conditions of employment listed are incorporated and/or related to any duties included in the position description.