Information Technology Support Specialist Intern

Provide information technology administrative and technical support for computer hardware, software, and other end user services as needed.  Assist Technicians with installations and configurations of networked and local printers. Assist in the monitoring of service desk ticketing queues to ensure service level agreements are met, and that solutions to technical issues are being properly documented.  Assist with planning and setup of meetings, gathering information, compiling, and drafting articles for publication in the internal newsletter. Assemble how-to instructions and perform research on new technology offerings or current technology updates.

This position may be called upon for educating and training our end-users on IT Processes, assist with audio-visual setups and help train on the use of virtual meeting equipment.  Responsible for maintaining Windows workstation client health and overall information systems support for the Central Office. 

Duties and Responsibilities: • Configuring, deploying, and tracking of Information Technology Resources (includes, but is not limited to desktops, laptops, printers, mobile devices, and PC peripherals), • Troubleshoot and perform Tier 1 level support (password resets, equipment deployments, hardware, software, and peripheral troubleshooting with proven techniques and procedures), • Accurate and timely tracking of property assets in our Property Management Reporting System (PMRS), • Monitoring two ticketing systems to ensure service level agreements are met, and • Respond promptly to customer inquiries via walk-up customers, phone, email, and through our ticketing systems.

• Assist in coordinating audio-visual setup and virtual meeting support

• Assist with annual inventory scanning and equipment surplus

• Install, configure, and update software

• Participate in team projects, meetings, and assignments

• Responsible for reading and following the Department’s Procedures and Policies

• Responsible for documenting solutions to Technology issues

• Responsible for traveling to outer office sites to resolve IT-related issues and/or to deploy resources

• Responsible for tracking incidents in the service desk ticketing systems

• Responsible for creating/tracking asset management records (PMRS) for IT equipment transfers/relocation

• Perform other related duties as assigned

• Flexibility to work shift hours during normal hours of operations; 7:00 AM to 6:00 PM with weekends and or 

  overnights, either on a rotation or as part of a regular and on-call work schedule

Knowledge, Skills, and Abilities:

The ideal candidate should possess the following:

Good Verbal and Written Communication Skills

Customer Service Focused

Analytical Problem Solver

Organizational and Time Management Skills

Team Player

Detail Oriented & Quality Conscious

Self-Motivated and takes Initiative

Audio-Visual Skills (familiarity)

Criteria

Preference will be given to students with a concentration in Information Technology, Computer Science, or related field. Additional preference may be given for those who hold certifications in A+, Network+ or Security+ through CompTIA.