Dynamics 365 CRM Engineering Associate - Summer 2026 Internship

This position will join the Dynamics 365 CRM practice, providing first level support to existing and new customers related to D365 support requests and inquiries.

Roles and Responsibilities/ Essential Functions:

•  Assist in configuration of Dynamics 365 for Sales, Customer Service, Field Service, Project Operations or Marketing.
•  Assist in the configuration of Model-Driven PowerApps and Canvas PowerApps.
•  Assist in workflow automation using Power Automate.
•  Assist in creation of PowerBI Reports.
•  Assist with first point of contact for new customer support tickets.
•  Open and resolve project and escalated incident management tickets for Dynamics 365 modules.
•  Open incident tickets with Microsoft, drive to customer resolution.
•  Communicate clearly with team members and customers on ticket status, outstanding tasks, key deliverables, and prioritization of work.
•  Follow team quality processes in support activities.
•  Delight clients by delivering Microsoft-based solutions that simplify their business processes.
•  Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
•  Engage in relevant user groups to build skillsets as well as the HBS brand in the marketplace.
•  Embrace new challenges in similar or parallel workstreams as needed.

Requirements

Competencies

•  Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
•  Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the clients’ needs, understanding their concerns, and seeking to build trust.
•  Detail Oriented: Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
•  Self- Motivated: Self motivational skills look at the ability of the individual to reach a goal or perform a task with little supervision or direction.
•  Time Management: Time management skills looks at the ability of the individual to effectively utilize available time for the completion of necessary job tasks.
•  Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress.

Required Experience:

•  1+ years’ Customer Service experience
•  2+ years as a power user of Dynamics 365 for Sales and Windows 10 or higher operating system

Preferred Experience:

•  1+ years’ professional IT support desk experience
•  1+ years’ experience with Microsoft ticket creation and escalation

Required Skills, Education and/ or Certifications:

•  Pursuing a degree (Bachelors or Associates) in Business or IT related discipline.
•  Minimum 3.5 GPA

Preferred Skills, Education and/ or Certifications:

•  Active certifications in Microsoft Dynamics 365