Staff Services Manager I - IT Liaison Manager

This position is open and may be filled in any of the following locations, Los Angeles, San Francisco, Sacramento, San Jose, Oakland, or San Diego.

Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast-paced environment? Do you enjoy flexibility and learning new things? Then look no further and apply NOW. The Labor Commissioner's Office is made up of exceptional individuals just like YOU, who contribute to our Agency's goals and success. We celebrate diversity and inclusion and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers.
 

Under the general direction of the Staff Services Manager II (Supervisory), the Staff Services Manager I will independently be responsible for understanding all DLSE program data systems used for case management and oversee timely implementation of IT projects to improve the overall functionality of the Salesforce and other platforms for claim, investigation, enforcement, licensing, certification and registration processing. The SSM I IT Liaison Manager will lead in the collection and evaluation of all data and tracking, conducting research and analysis of DLSE data and development of reporting recommendations and program guidelines for considerations by the Labor Commissioner’s Office (LCO aka DLSE) executive staff. The SSM I IT Liaison Manager is responsible for collaborating with DIR IT to develop and manage a team of Subject Matter Experts to oversee IT projects in salesforce, Service Now, other processing systems, paper and change management. The SSM I IT Liaison Manager will design evaluation tools to analyze each step of the claim, investigation, enforcement, licensing, certification and registration process and will implement tools to monitor the efficacy of the improvement projects, to ensure consistent and timely application of systems functions in all DLSE program units.

About Us: Labor Commissioner's Office https://www.dir.ca.gov/dlse/

***Please ensure that your application is complete with specific AND detailed job descriptions and tasks performed, employment beginning and ending date information, and hours worked per week. Failure to provide this information will disqualify your application.

You will find additional information about the job in the Duty Statement.

How to Apply

Step 1: Create a CalCareer Account at https://calcareers.ca.gov/ 

Step 2: Take the Examination (To apply for the position, you must successfully complete the examination.  Review the Exam Bulletin to ensure you meet the Minimum Qualifications prior to taking the examination).  You can search for Exam/Assessment at https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2109 

Step 3: Apply and view job openings at https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=492759 

Monthly Salary:

$7,172.00 - $8,910.00

Closing Date: 

10/8/2025

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.
Incumbents will have the opportunity to contribute in CalPers retirement, social security, and may participate additionally in both 401K and 457 deferred compensation plans.
While you work hard to provide economic justice for California workers, you secure economic security for your future.

Minimum Qualifications

Either I

One year of experience in the California state service performing analytical staff duties of a class with a level of responsibility not less than that of Associate Governmental Program Analyst.

(Applicants who have completed six months of service performing the duties as specified above will be admitted to the examination, but they must satisfactorily complete one year of this experience before they can be eligible for appointment.)

Or II

Experience: Three years of increasingly responsible management, personnel, fiscal, planning, program evaluation, or related analytical experience beyond the trainee level which shall have included the preparation of reports and the presentation of recommendations to management, at least one year of which must have been in a full journeyperson technical capacity. (Experience in the California state service applied toward this requirement must include one year performing the duties of a class with a level of responsibility not less than that of Associate Governmental Program Analyst.) (In appraising experience more weight will be given to the breadth of pertinent experience and the evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of the experience.) AND

Education: Equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)