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Job Title: Computer Support Analyst

Job Requisition ID: 50441

Closing Date: 10/15/2025

Salary: $6,952/Monthly

Work Hours: M-F 8:30AM - 5:00PM

Work Location: 5300 S 6th St, Springfield, Illinois, 62703

Union Position: Yes

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. 

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as a Computer Support Analyst performing difficult and specialized system functions for the End User Computing (EUC) section serving assigned agencies. 

In this role, you will resolve complex hardware problems, provide technical support for computer-based hardware and software, and meet with users to determine user needs and objectives. 

In addition, you will serve as a project coordinator for standard projects including hardware/software installations and deployments. 

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of parental leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

Essential Functions

  • Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT) performing difficult and specialized system function for End User Computing (EUC) serving assigned agencies.
  • Performs difficult and complex client services functions to support assigned agencies providing technical support for computer-based hardware and software.
  • Serves as project coordinator for standard projects including hardware/software installations and deployments determining and coordinating project components such as project scheduling and assignments.
  • Meets with users to determine user needs and objectives and develop recommendations to accommodate user’s requests ensuring compatibility with existing hardware and software standards. 
  • Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met.
  • Provides group or individual assistance and training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software, and peripherals.
  • Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. 
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

 

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
  • Requires one (1) year of professional experience in Client Services or a related Information Technology field. 

 

Preferred Qualifications (In Order of Significance)

  • One (1) year of professional experience providing technical support for end user hardware, software, and applications, including diagnosing issues, applying troubleshooting tools and procedures, and delivering effective customer service resolutions.
  • One (1) year of professional experience managing Active Directory accounts and deploying software through automation tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch.
  • One (1) year of professional experience configuring, maintaining, and troubleshooting network-connected devices within a business infrastructure environment.
  • One (1) year professional experience supporting Microsoft Windows operating systems and Microsoft Office suite, including installation, configuration, and user support.
  • One (1) year professional experience adapting complex processing to meet diverse system and program requirements, including integration with existing hardware, software, or network environments.
  • One (1) year professional experience coordinating and scheduling equipment deployments, installations, and upgrades ensuring minimal disruption to business operations,
  • Working knowledge of Mac Operating Systems configuration and support within an enterprise environment.
  • Working knowledge of scripting languages and automation tools (e.g., PowerShell, Bash, or similar) to streamline system administration and software deployment tasks.
  • Ability to communicate effectively both verbally and in writing to explain technical information to non-technical users, team members, and management. 

 

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with the State of Illinois.
  • Requires ability to pass a position specific, agency required background check.
  • Requires self-disclosure of criminal history. 
  • Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
  • Require a valid driver’s license and the ability to travel, including occasional overnight stays.
  • Requires ability to work outside of normal business hours to meet deadlines.
  • Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 30 pounds.
  • The conditions of employment listed are incorporated and/or related to any duties included in the position description.