Application Service Desk Technician

Job Title: Application Service Desk Technician

Job Requisition ID: 50861

Closing Date: 10/28/2025

Salary: $5,637 a month

Work Hours: 
1st Vacancy: Monday - Friday 8:30am-5:00pm 
2nd Vacancy: Monday-Friday 12:30am-9:00am 
Candidates will be required to be in office for training from Monday-Friday 8:30am-5:00pm for the first 2 weeks of employment for both shifts.

Work Location: 1 N Old State Capitol Plz Springfield, IL 62701-1323  

Union Position: Yes

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. 

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as an Application Service Desk Technician for the DoIT, supporting DCFS in performing basic technical computer application assistance for end users in accordance with defined policies and procedures. 

In this role you will troubleshoot to determine the cause of basic software and/or hardware issues, providing problem resolution in an efficient, effective manner. 

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid maternity/paternity leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under immediate supervision, serves as a Application Service Desk Technician for the Department of Innovation & Technology (DoIT), supporting the Department of Children and Family Services (DCFS), assisting in performing professional application service work and basic technical computer application assistance for end users in accordance with defined policies and procedures.
• Responds to calls for assistance with diagnosing and resolving problematic issues in a prompt and professional manner and refers the more difficult or advanced problems to higher level Information Technology staff.
• Utilizes appropriate support ticketing solution for a given issue type to record, track, and update the status of all problems, requests, and resolutions and utilizes and maintains the systems that track inventory, customer records, and technical information in compliance with all processes and procedures.
• Assists in the installation and support of microcomputer hardware, workstations, and software at various locations, as assigned and configures operating system and application software to function properly within a test environment.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. 
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of two (2) years of college with course work in computer science, application services, or directly related fields.

Preferred Qualifications (In Order of Significance)

• Elementary knowledge of troubleshooting methodologies to identify and resolve basic to intermediate software, hardware, and connectivity issues across a variety of platforms and devices.
• Elementary knowledge of assisting clients/end users in a prompt, courteous, and professional manner, utilizing phone, email, and ticketing systems to gather relevant information, diagnose issues, and provide effective resolutions or escalate to higher-level IT staff.
• Elementary knowledge of service desk operations, including documenting incidents, service requests, and resolutions accurately while following escalation protocols and contributing to the continuous improvement of support processes and user satisfaction.
• Elementary knowledge of a service desk ticketing and asset management systems, such as those used to track inventory, customer records, and technical issues, ensuring compliance with agency standards and procedures. 
• Elementary knowledge of basic computer applications or office productivity tools, including Microsoft Outlook, Teams, Word, Excel, and web browsers and to support end users in their use and troubleshoot related issues effectively. 

Conditions of Employment

Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to travel in the performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties. 
• Requires the ability to lift and carry objects weighing up to 20 pounds. This position is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.