Emergency Services Assistant Director

          JOIN OUR TEAM AS THE EMERGENCY SERVICES ASSSISTANT DIRECTOR!

Title:  Emergency Services Assistant Director

Department:  Emergency Services

Location: New Port Richey, Florida

Salary Range: $98,512.00 - $137,916.00

Job Type: Full Time

Closing Date: Thu. 11/13/25 11:59 PM Eastern Time

General Description: Pasco County is seeking an engaged, customer service-oriented leader to be our next Emergency Services Assistant Director. This is a highly responsible senior management position involved in the planning, operations, administration, supervision and training of personnel of the Emergency Services Department.  The Department of Emergency Services' (DES) mission is to provide a single point of contact for the notification of emergencies; the receipt of emergency assistance requests; and for the control of coordinated dispatch for law enforcement, fire, and emergency medical services.

Essential Job Functions: 

• Supervises personnel within the Department of Emergency Services and reports to the Director of Emergency Services. 
• Directly oversees the supervision of the Department Managers, and serves as Acting Director in the Director’s absence. 
• Assists in resolving unusual or complex operational problems; assists in setting goals and objectives for the department and its members; helps to establish department priorities; monitors progress; evaluates work performance; makes recommendations to the Director for any personnel actions for advancement, promotions; and recommends progressive disciplinary actions when appropriate. 
• Works with the Director to develop policy and operational procedure and assists with administering personnel policies established by the Board of County Commissioners.
• Establishes and maintains records of department operations and activities as required; prepares and submits various documents, reports, and correspondence as required; responds to inquiries and provides information to other agencies and the public during major emergencies and disasters as directed.
• Maintains a consistent, clear line of communication and notification with administrative staff, specifically with the Director, Operations Manager, Support Service Manager, and Assistant Managers.
• Ensures consistent operational practices are followed throughout the department and develops plans for professional growth amongst the staff, supervisors and managers. Executes all directives assigned by the Director.  
• Attends various seminars, workshops, and trainings to keep abreast of changes in technology, monitor changes in federal and state regulations, and new developments in standard operating procedures.
• Performs other related duties as assigned.

Knowledge, Skills  and Abilities:

• Ability to establish and maintain effective working relationship with various municipalities, government agencies, County department representatives, vendors, service providers, State 911 personnel and other county 911 Coordinators.
• Ability to present ideas effectively, both orally and in writing.
• Capable of planning, organizing, and conducting systems analysis and to evaluate operational and technical processes and procedures.
• Knowledge of systems design and organization.
• Ability to document information and prepare reports relating to the 911 system.
• Ability to supervise a staff. Leadership skills. Management skills.

Minimum Requirements:

PHYSICAL SKILLS:  Ability to communicate effectively using verbal, written and oral communications. Must be able to operate a keyboard.

EDUCATION, TRAINING AND EXPERIENCE:  Graduation from an accredited college or university with a Bachelor's Degree in a closely related field (or must be working on obtaining one within 24 months; ten (10) or more years’ experience in the field of 911 telecommunications; with a minimum of five (5) years or more serving in a supervisory capacity; or an equivalent combination of related training, education, and experience. Preference may be given to applicants who have previous experience planning, developing, and implementing a 911 telephone system and an emergency Police/Fire/EMS dispatch center.

A comparable amount of directly related experience MAY be substituted at the County's discretion for the minimum educational requirements if candidates are not available that fully meet the minimum requirements of the position as posted.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:  Must possess a valid Florida driver's license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:  Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021