Tech Field Engineer Associate

Role: Tech Field Engineer Associate

Location: Groton, CT

Key Responsibilities

• Gains familiarity with Field Engineering practices and procedures.
• With guidance or by following a pre-determined / documented process performs the following:
 o Installing, maintaining and repairing desktops, laptops and monitors and associated software and peripherals
 o Assisting with maintenance on products and devices,
 o Performing low-complexity installs, moves, adds and changes on various equipment and devices, and
 o Assisting with network, server, device and application testing and certification.
• Ensures client satisfaction throughout service delivery transactions.
• Ensures service level agreements (SLAs) are met and incident and request tickets are updated as required within the ticketing system.
• Follows specific procedures outlined and completes certification requirements.
• Assists with special projects as assigned.

Key Qualifications

High School diploma or GED required
Generally, less than 1 years’ experience in area of responsibility