Customer Success Intern

We are looking for a motivated, people-first Customer Success Intern to support and scale our Customer Success operations. In this role, you will partner closely with leadership to build and refine the processes that help us support a large customer base efficiently. You will manage a portfolio of long-tail accounts, ensuring customers receive value from our product, stay financially organized, and renew successfully. If you’re excited about a future in SaaS, Account Management, or Client Relations — and want hands-on experience shaping a CS function from the ground up — this internship is the perfect place to start.

The essential functions include, but are not limited to, the following:

o Drive renewals with confidence: Proactively manage the renewal lifecycle for an assigned customer segment. Reach out ahead of contract end dates, secure continued partnerships, and assist with updated terms.

o Support account health: Monitor billing and financial status across your accounts. Communicate professionally with customers to collect outstanding invoices, resolve discrepancies, and prevent service disruption.

o Identify growth opportunities: Analyze customer usage data to spot “white space.” Surface upsell or cross-sell opportunities that align with customer needs and goals.

o De-escalate customer issues: Serve as a trusted, steady point of contact for customers experiencing challenges. Listen with empathy, troubleshoot roadblocks, and help turn at-risk accounts into success stories.

o Build for scale: Help document processes, create email templates, and draft playbooks that streamline communication and support scalable CS operations.