Transformation and Analytics Intern - Customer Interactions

Title: Transformation and Analytics Intern - Customer Interactions

Location: Columbus, OH
Work Schedule: 38.75hrs/week, Hybrid - 2 days in office (Tuesday & Wednesday) and 3 days remote.
Duration: 10 weeks

A Great Place to Intern

Grange provides a unique internship experience through the Grange Intern Development Program. The 10-week program is designed to expose students to the insurance industry through networking, mentoring, hands-on work experience, and community service. The interns will work day-to-day in their respective departments while also working as a group on a corporate project, which concludes with a capstone presentation to senior leaders. If you’re up for the challenge, we encourage you to apply today! The 10-week internship program will be from mid-June to mid-August. You must submit application via external website for consideration.

Summary:   We're seeking an enthusiastic Digital Transformation & Analytics Intern to join our Customer Interactions Vendor Relations, Quality, and Training Team. In this entry-level role, you will assist in designing, implementing, and optimizing technology solutions that transform our quality assurance, training programs, and vendor relationship management processes. You will gain hands-on experience with data analytics initiatives and emerging AI technologies while supporting our Claims, Contact Center, and Billing functions.

What You’ll Be Doing:

• Assist in evaluating and improving technology and reporting solutions that support quality monitoring, training, and vendor management across our Claims, Contact Center, and Billing functions.
• Support data analytics initiatives including dashboard creation, reporting, and identifying insights from operational data. Conduct analytics, such as trend analysis, to translate data into clear, actionable insights for leadership.
• Help assess current processes and research process improvements, automation, and potential AI solutions to improve efficiency and quality.
• Collaborate with team members to gather requirements and contribute to technology implementation projects.
• Learn about insurance operations while supporting documentation and process improvement initiatives.

What You’ll Bring to The Company:

• Currently pursuing or recently completed a Bachelor's degree in Data Science, Analytics, Computer Science, Information Technology, or related field
• Experience with data analysis and visualization tools (e.g., Excel, Power BI, Tableau) or programming languages (Python, R, SQL)
• Demonstrated strong analytical thinking and problem-solving skills with attention to detail.
• Interest in AI/ML applications and how data drives business decision-making
• Excellent communication skills with ability to explain technical concepts clearly.

About Us:

Grange Insurance Company, with $3.4 billion in assets and more than $1.59 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. Learn more about Grange Insurance.

Now Is An Exciting Time To Be A Grange Intern:

The key to our success is dedicated associates and a winning workplace culture. We offer an inclusive environment, promote work-life balance, and offer great hands-on experience. We know the power of our company ultimately comes from our associates. Investing in them is an investment in our success. Our associates take their work seriously, but not themselves. They have fun, are energetic and bring passion to their work. 

We don’t just accept difference - we celebrate it, we support it and we thrive on it for the benefit of our associates, our products and our community. Grange Insurance is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.