Information Technology Intern, Chartwells Higher Ed / University of North Carolina - Charlotte

• POS price and menu programming, including implementation of new menu concepts and performing configuration changes as needed

• Maintain and update menus and prices to improve customer experience and revenue

• Integrate external brand specific related platforms into existing systems

• Update and update hardware and software systems as needed (credit card terminals and wand display systems)

• Troubleshoot all kiosks, mobile ordering platforms, and credit card reader issues, work with

• Work with dining team to support the addition of new dining programs

• Provide training and onboarding to new system users

• Manager and update POS/Kiosk/Mobile systems (schedules, promotions, product availability, and menu)

• Create/deliver reports on POS/Kiosk/Mobile ordering statistics (usage, revenues, etc)

• Create relationships with campus IT for quick resolution issues (networking, power, cable, etc)

• Manage requests from CDL (Compass Digital Labs)

• Work with campus dining team on implementation of new technology

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions  

Education and/or Experience:

Third year and above students in the Computer Science field. Previous IT experience preferred 

Language Skills:

Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. 

Mathematical Skills:

Ability to add, subtract, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Abilit to deal with problems involving several concrete variables in standardized situations. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to manipulate, handle or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Learning Objectives:

• Demonstrate awareness, understanding and skills necessary to work in a diverse environment

• Experience opportunities to learn, observe, and practice a variety of experiences in the world of hospitality in addition to IT support 

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other different tasks be performed when circumstances change. 

Job Summary:

This position is paid, but not eligible for benefits such as medical, relocation, or housing.