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Customer Service Agent - REMOTE

Unisys
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Customer Service Agent

REMOTE

M-F (7:30am-4pm EST)

 

Key Responsibilities

• Gains familiarity with Global Field Operations concepts, procedures and methodologies.
• With guidance, performs routine Global Field Operations duties, including:
 o Receiving and responding to client and Field Engineering members requests,
 o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools,
 o Booking client appointments,
 o Access service arrangement,
 o Coordinating of essential parts,
 o Maintaining call center, and
 o Monitoring service level agreements (SLAs), and
 o Communicating with cross-functional teams to ensure a fluid and cohesive process.
• Learns and complies with Global Field Operations practices and policies.
• Learns Global Field Operations enhances levels of client satisfaction.
• Assists with special projects as assigned.

Key Qualifications

  • High School diploma or GED required
  • 0-2 years of experience in area of responsibility