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IT Network Intern

BWX Technologies, Inc.
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Welcome to BWXT


We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you’re an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.

 

Position Overview:

As IT Network Intern in Lynchburg, Virginia, you will play a strategic role in enhancing IT service delivery by providing hands-on support and proactive troubleshooting. You’ll collaborate with IT teams on key projects while helping users resolve hardware, software, and network issues efficiently. This role offers a dynamic learning environment where you contribute to seamless technology operations and help to align IT solutions with organizational goals.

 

Location:

On-site in Lynchburg, Virginia

 

Duration:

Year-round. Part time during the school year and full time during breaks

 

Your Day to Day as an IT Network Intern:

  • Provide Tier 1 support role for customers and track performance through the IT Support Work orders.
  • Support network and server teams with inventory and general work duties.
  • Configure mobile phones and mobility solutions.
  • Provide customers with local deskside and telephone support resolving issues, prioritizing problems, and escalating when needed.
  • Assist customers with desktop operating systems, email, Microsoft Office, PC hardware and Remote Access.
  • Communicate current outage/critical incident status to callers and notify the IT management team if new information or symptoms are reported.
  • Communicate with teams within IT to develop solutions to work orders.
  • Participate in teams to support IT projects.
  • Install hardware components, desktop operating system software, and application software (Windows 10, Microsoft Office, etc.).

 

Required Minimum Qualifications:

  • Current enrollment in an IT Bachelor’s degree program and have completed some college coursework.
  • Able to work 15-25 hours per week between 7:30AM – 5:00PM.
  • Highly self-motivated with the ability to organize and prioritize work tasks.
  • Awareness of PC hardware components, desktop operating system software, application software and some network troubleshooting.
  • Proven analytical skills and the ability to troubleshoot and resolve hardware and software problems.
  • Ability to research and understand technical documentation.
  • Demonstrably strong verbal, written, interpersonal, and customer service skills with ability to communicate complex problems and solutions to end users.
  • Ability to work in local and geographically dispersed teams.
  • Ability to improve processes to become more efficient.

 

  • Must be a U.S. Citizen.
  • Must be able to obtain and maintain a U.S. Department of Energy (DOE) clearance.

 

Preferred Additional Qualifications:

  • Experience in a technical call center, customer service team or IT/Help service des