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Business Relations Program Director

The Business Relations Program Director is responsible for managing the Business and Community Relations program areas of DVS. This position manages the oversight, maintenance and enhancements to the MNDRIVE system, project management, and Deputy Support teams at DVS. It defines and guides the planning and coordination for implementing strategic goals and objectives in DVS’ business and operational procedures. In addition, this position is responsible for fostering collaboration and building relationships with our business partners, while balancing accountability and the regulatory functions of this program area.

This position provides structure, organizational management, business representation, and service to the division on critical communication and service delivery systems. This position works collaboratively and closely with the other Division Program Directors. Additionally, this position will promote collaboration and teamwork across all internal teams including other divisions, MN.IT@DPS, and MN.IT Central.

This position promotes good stewardship of state resources, balances operational efficiency, and standardization with flexibility and customer service.

In addition, this position will provide direct oversight to service units within the division. This position will negotiate relevant business service level agreements with all customers and be responsible for ensuring individual unit performances deliver on agreed goals. This oversight will include employees represented by MMA, MAPE, and AFSCME.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

Qualifications

Minimum Qualifications

Five* years of advanced experience consulting with senior leadership and performing Business Analysis, Testing, Project or Product Management, and Customer Relationship Management.

AND

Two years supervisory and/or managerial experience demonstrating leadership, organizational and interpersonal abilities to direct, develop and engage, hire, discipline and reward staff.

The above experience must include:

Demonstrated ability to work under pressure and effectively manage time with strong organizational skills.
Proven ability to collaborate, work effectively as part of a team and establish and maintain working relationships with all levels of business customers, technology staff and other internal and external stakeholders.
Ability to read and interpret laws, regulations, and procedural documents.
Experience and/or education in conflict resolution and resolving critical issues
Ability to communicate clearly, present complex information to users in a comprehensive style, translate business information to technical stakeholders and translate technical and system information to non-technical stakeholders
Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

*Bachelor's degree in a closely related field may substitute for one year of required experience, Master's degree or higher in a closely related field may substitute for two years of required experience

Preferred Qualifications

Supervisory experience in a union or public sector environment.
Knowledge of Minnesota Department of Public Safety – Driver and Vehicle Services business functions, operations, and systems.
Experience managing a business systems and operational support workforce.
Experience in process improvement and change management.
Experience managing performance, mentoring, coaching, and training staff in Business Analysis, Testing, IT Project or Product Management and Customer Relationship Management.
Demonstrated problem-solving skills in problem definition, information gathering and research, alternative analysis, applying creative solutions to unique and/or immediate problems, and appropriate resolution implementation.
Strong analytical skills involving data analysis and management including using metrics and analytics to drive decisions.
Experience working with multiple methodologies including working on an agile project/team.
Agile/Scrum training, Certified Scrum Master and/or Certified Product Owner.
Bachelor's or master's Degree with a major in information technology, business administration, public administration, management or other related area.

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

Criminal history
Reference check
Fingerprint check (EDL/REAL)
US citizenship check

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Bryan Beyl at bryan.beyl@state.mn.us or 651-201-7935.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Bryan Beyl at bryan.beyl@state.mn.us.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

For accommodations or questions about accessibility specifically relating to this job announcement, please email the Internal Affairs/Affirmative Action Division at marna.johnson@state.mn.us or 651-539-1875.