Information Technology Technical Support Analyst I
Now Hiring: Information Technology Technical Support Analyst I
Los Angeles County Department of Homeless Services & Housing
Location: Los Angeles County, CA
Salary: $68,905.20 - $92,862.72 Annually
Monthly Salary: $5,742.10 - $7,738.56 Monthly
Support frontline technology operations tied to the County's homelessness emergency response. This role focuses on installing, configuring, troubleshooting, and maintaining end-user devices and software in a centralized Windows environment.
What You'll Gain:
- Direct involvement in technology support that keeps homelessness services operations running
- Hands-on experience with device deployment, troubleshooting, training, support procedures, and customer service improvements
- Exposure to audio/AV support, Wifi troubleshooting, software distribution tools, and public-sector IT operations
- Comprehensive County benefits, including medical, dental, pension, and paid time off
What You'll Do:
- Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment
- Resolve hardware, software, and network connectivity issues and identify trends in problem calls
- Prepare user instructions and training materials and assist with end-user and support staff training
- Support hardware and software upgrades, application support, inventory control, and licensing-related tasks
Minimum Requirements:
- One year of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization
- Valid California Class C Driver License, or ability to use an alternative method of transportation
Preferred Experience:
- Experience supporting homelessness services systems within a public agency
- Experience configuring live-event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
- Recent experience with LAHSA or another public homelessness services agency is especially valued
Apply between April 2-7, 2026 | Exam Number: HH2545A-EA
Apply online from 8:00 AM PT on April 2 through 5:00 PM PT on April 7: