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Leadership Associate Trainee

Job Description

18-24-Month Leadership Trainee Program

Modern Ice Equipment & Supply

Position Snapshot
• Schedule │ On-site • Mon–Fri 8 a.m.–5 p.m. • ½-day Saturdays in peak season (≈4 per year)
• Status │ Non-exempt, overtime-eligible
• Reports To │ TBD

• Mentor + Exec “Champion” │ TBD

• Compensation │ Hourly pay $21.50 - $26.50 per hour

• Location │ Greendale, IN & Dent, OH

Supervisory Responsibilities
☐ Yes ☒ No

Position Summary

This 18-24-month program recruits ambitious recent college graduates and develops them into future leaders at Modern Ice Equipment & Supply, North America’s leading full-line provider to the packaged-ice industry. Trainees begin with hands-on warehouse and logistics immersion before completing cross-functional rotations that deliver tangible projects, KPI scorecards, and executive exposure—all while working on-site in both the Greendale, IN, Warehouse and the Dent, OH headquarters.

Engage in real projects—such as quoting customers, designing plant layouts, optimizing inventory, troubleshooting equipment, building financial dashboards, etc.—and deliver a KPI scorecard at the end of each rotation.

Department - Rotational

Essential Duties and Responsibilities

Phase 1 - Operations & Customer Service (estimated 4 - 6 months):

Hands-on Warehouse and Logistics Immersion
Forklift Operation and Safety Training
Inventory Management and Control
Shipping and Receiving Processes
Logistics Coordination and Planning
Overview of Customer Service Principles
Effective Communication Strategies
Handling Customer Inquiries and Complaints
Customer Relationship Management (CRM) Systems
Conflict Resolution Techniques
Service Quality and Standards
Building Customer Loyalty
Customer Feedback and Improvement Processes

Phase 2 - Complete cross-functional rotations, three-month rotations:

Finance & Accounting
Overview of Accounting and Finance
Accounts Payable (A/P) Management
Accounts Receivable (A/R) Management
Financial Preparation and Reporting
Financial Analysis and Forecasting
Budgeting and Cost Control
Regulatory Compliance and Auditing
Cash Flow Management
Engineering
Vendor Evaluation and Assessment
Understanding Strategic Partnerships
Plant Layout Project & Design
Process Engineering Principles
Project Management and Execution
Installation Management and Coordination
Quality Assurance and Compliance Standards
Sustainability and Efficiency Optimization
Marketing
Client Relationship Management
Understanding the Customer Journey
Digital Marketing Strategy Development
Content Marketing and Creation
Social Media and Outreach Channels
Data Analytics for Marketing Insights
Brand Management and Positioning
Campaign Planning and Execution
eCommerce Strategy and Management
Website Optimization and User Experience (UX)
Sales
Key Strategic Vendor Management
Quoting and Proposal Development
Equipment Product Information and Specifications
Consumable Products Overview
Service Offerings and FreezeForce Technical Services
Costing and Pricing Strategies
Invoicing and Payment Processing
Sales Territory Management and Review
Human Resources
Talent Acquisition and Recruitment
Employee Onboarding and Training
Performance Management and Appraisal
Compensation and Benefits Administration
Employee Relations and Conflict Resolution
Compliance and Employment Law
Diversity, Equity, and Inclusion
HR Technology and Data Analytics
Business Technology
Business Process Analysis
Project Management Foundations
IT Systems and Architecture
Data Management and Analysis
Change Management
Collaboration Tools and Technologies
Cybersecurity Basics
Soft Skills Development
Freezeforce® Technical Service
Overview of FreezeForce Technical Services
Equipment Installation and Setup
Routine Maintenance and Troubleshooting
Customer Support and Service Communication
Technical Documentation and Reporting
Safety Procedures and Compliance
Service Workflow Management
Training on New Technologies and Equipment

Measuring & Rewarding Performance

In our Leadership Trainee Program, we believe in recognizing and rewarding your achievements throughout each rotation. Here’s how we support your growth and success:

*KPI Tracking:

Department leaders will work with you to establish at least three key performance indicators (KPIs) for each rotation. For example:

Operations: Order accuracy rate, time taken for shipments.
Finance: Accuracy of financial reports, timely processing of transactions.
Marketing: Social media engagement metrics, lead generation effectiveness.

*Peer and Supervisor Feedback:

HR and Departmental Leadership will use a brief feedback form that a few peers and supervisors can fill out at the end of each rotation to assess performance, teamwork, and communication skills.

*$500 bonus upon Successful Completion of Phase 1.

*Trainees who meet or exceed their Key Performance Indicators (KPIs) during each rotation will be eligible for bonuses. For example, KPI may read, “if the order accuracy rate in Operations exceeds 95%, you’ll receive a $100 bonus.”

*Completion Certificates: Upon finishing each rotation, trainees will receive certificates detailing the skills developed and achievements earned.

*Eligible for Merit Increase after 12 months in the program.

*Capstone: Present a final project and lessons learned to senior executives.

*Career Development Opportunities: Successful trainees will have the Opportunity to present their projects to management, enhancing visibility and opening pathways to additional responsibilities or potential promotions.

*Debrief End-of-Rotation: After each rotation, we will host informal debrief sessions where trainees can share their experiences and insights.

We aim to make the measurement and reward process straightforward, allowing you to focus on your professional development while maintaining a positive and engaging environment!

Required Qualifications Education & Experience

• Bachelor’s degree by start date (any major; STEM, business, or supply-chain preferred).

• Demonstrated drive through internships, leadership roles, athletics, or entrepreneurial projects.

• Skills & Competencies

Curiosity and Willingness to Learn
Analytical Skills
Communication Skills
Customer Service Orientation
Problem-Solving Skills
Teamwork and Collaboration
Adaptability
Time Management
Technical Proficiency (familiarity with ERP/WMS or CRM systems, advanced Excel and/or Power BI)

Certifications/Licenses

• Valid driver’s license.

• Willingness to earn forklift/material-handling certification during Phase 1.

Physical Demands & Work Environment

This program is inclusive and accommodates various needs. Responsibilities may include frequent standing, walking, bending, and lifting up to 50 lbs, with assisted lifting options available. Candidates will operate forklifts and powered industrial trucks (training provided) and may work in varying temperature environments, including warehouses and standard offices. We foster accessibility and support for all participants.
Vision, hearing, and speech must be sufficient to operate equipment, hear alarms, and communicate effectively with co-workers and customers.

ADA Reasonable Accommodation

Modern Ice Equipment & Supply is committed to providing reasonable accommodations for qualified applicants and employees with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Applicants requiring accommodation during the application or interview process should contact hr@modernice.com or call 513-335-3033.

Travel / Relocation

• Potential for occasional domestic travel for customer visits, trade shows, or training.

Compensation & Benefits (Pay Transparency)

• Hourly rate $21.50 – $26.50 per hour, plus overtime as earned.

• Performance-bonus eligibility beginning day one; clear income growth throughout and after the program.

• Full benefits package: medical, dental, vision, 401(k) match, paid time off, company-paid life and disability insurance.

• Promote-from-within culture with bi-annual promotion reviews and pathways into roles such as Account Manager, Project Engineer, or Operations Supervisor.

• Structured mentorship and executive exposure; opportunities to deliver tangible impact on real projects. Actual compensation may vary based on factors such as experience, education, skills, and location, consistent with state and local pay-transparency laws.

Non-Discrimination

Modern Ice Equipment & Supply makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, protected veteran status, genetic information, marital status, reproductive health decision-making, or any other status protected by applicable federal, state, or local law. Harassment or discrimination based on these characteristics will not be tolerated.

Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis. Modern Ice Equipment & Supply participates in E-Verify to confirm employment eligibility.

Data Privacy Notice (California CPRA)

For California residents, Modern Ice Equipment & Supply’s Candidate Privacy Notice describes the categories of personal information we collect and the purposes for which we use that information, in compliance with the California Privacy Rights Act (CPRA). The notice is available at modernice.com/careers/privacy.

Disclaimer

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the organization’s ongoing needs. Employment with Modern Ice Equipment & Supply is at-will unless otherwise stated in a written agreement signed by the company’s President/CEO.

As non-exempt employees, trainees must record hours worked and will receive overtime pay in accordance with federal and applicable state law.