Tech Support and QA Assistant

About Monovo

Monovo is building a better healthcare experience—one that is more proactive, more connected, and more centered on helping people stay healthy. Our work brings together preventive healthcare, technology, patient support, and strong partnerships with clinics and providers.

About the Role

Monovo is looking for a Tech Support & QA Assistant to serve as the first line of technical support for patients and internal users. This person will help troubleshoot basic device and app issues, communicate clearly with users, and make sure support needs are documented and escalated when needed.

When not actively assisting with support calls, this role will also support Monovo’s QA efforts by helping test our mobile and web applications, organizing test documentation, and logging issues for the product and engineering teams.

This is a great fit for someone early in their tech career who enjoys solving problems, helping people, learning new systems, and gaining exposure to both technical support and software QA.

What You Would Do

In this role, your work may include:

• Serving as the first point of contact for incoming tech support calls
• Helping patients and internal users troubleshoot basic device, app, or account issues
• Documenting support issues clearly and accurately
• Escalating more complex problems to the appropriate team members
• Maintaining clear communication logs and follow-up notes
• Assisting with manual testing for web and mobile releases
• Following test plans and documenting test results
• Helping organize and maintain TestRail test cases
• Logging bugs and issues in Jira
• Supporting general QA documentation, tracking, and process improvement

This role brings together patient support, technology, communication, and quality assurance. It is a strong opportunity for someone who wants hands-on experience in a growing healthcare technology company.

What Monovo Looks For

At Monovo, attitude, work ethic, and reliability matter just as much as experience. We are looking for someone who is ready to learn, contribute, and grow.

1. Strong communication skills

You are comfortable talking with users, listening carefully, asking good questions, and explaining next steps clearly.

2. A problem-solving mindset

You enjoy figuring out what is going wrong, staying calm when something is unclear, and working toward a practical solution.

3. Reliability and consistency

You show up prepared, follow through on tasks, and can be trusted to handle details carefully.

4. Comfort with technology

You are tech-savvy, able to learn new systems quickly, and comfortable helping others use apps, devices, and software tools.

5. Initiative during downtime

You do not wait to be told what to do. When support volume is slower, you look for ways to help with QA tasks, documentation, testing, or process improvements.

6. A team-first attitude

You communicate well with teammates, document issues clearly, and help create a smoother experience for patients, internal users, and the product team.

7. Interest in QA or tech support growth

Experience with Jira, TestRail, software testing, support tickets, or healthcare technology is a bonus, but not required.

What You’ll Gain

This role is a meaningful stepping stone for someone who wants to build a career in technical support, QA, product operations, or healthcare technology.

You will gain:

• Real-world experience supporting patients and internal users
• Hands-on exposure to mobile and web app testing
• Training in structured QA workflows and documentation
• Experience using tools like Jira and TestRail
• Insight into product development and release cycles
• A stronger foundation for future roles in QA, tech support, product operations, or software testing

Why This Opportunity Is Different

At Monovo, this role is more than answering support calls. You will help patients and team members use technology successfully while also contributing to the quality of the products we build.

You will be part of a mission-driven healthcare technology company where your work supports better care, stronger systems, and a more reliable experience for the people we serve.