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Data and Systems Manager

College of Charleston: Human Resources
Email

Data and Systems Manager

Posting Details

POSTING INFORMATION

Internal Title

Data and Systems Manager

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

TEC05

Level

Department

Office of Enrollment Information

Job Purpose

The Data and Systems Manager serves as the technical point of contact for the Admissions Operations team and supports undergraduate recruitment efforts by developing and managing student record data and associated technical processes. This position translates complex enrollment strategies into scalable, automated workflows that enhance both the student and staff experience. Primary duties include technical operations support and data management, advanced logic and automation development, operational reporting, and technical documentation. This role is collaborative with multiple offices across campus including Admissions and Information Technology.

Minimum Requirements

Associate’s degree and relevant work experience in systems development, technical support, database management, programming, and/or workflow automation, or an equivalent combination of education and experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Required

  • Familiarity with customer relationship management systems and business intelligence tools
  • Familiarity with project management concepts and agile methodologies
  • Skilled in Microsoft 365 tools, including Teams, SharePoint, Excel, PowerPoint, Copilot, and Power Automate
  • Aptitude for effectively leveraging generative AI platforms to streamline tasks, enhance analysis, and support productivity
  • Exceptional analytical and problem-solving skills
  • High attention to detail and a strong commitment to data accuracy, integrity, and security
  • Ability to identify and implement opportunities for improving data and business process efficiency
  • Eagerness to learn, adopt, and share new tools and methodologies
  • Proactive and adaptable in a fast-paced environment with strong prioritization skills
  • Clear, professional communication skills for effective collaboration with technical and non-technical stakeholders
  • Self-driven with a continuous improvement mindset

Preferred

  • Experience with any of the following platforms and technology tools: Salesforce, Ellucian Banner, Informatica IICS, Axiom Elite, Validity DemandTools, SQL, Asana, IBM Cognos
  • Hands-on experience with customer relationship management systems and middleware/integration tools.
  • Familiarity with admissions and higher education business processes and best practices
  • Demonstrated ability to solve complex logic problems and develop intricate technical workflows

Additional Comments Regarding Position

Special Instructions to Applicants

Resume required with application submission. Cover letter strongly encouraged. College transcript(s) showing relevant coursework is encouraged.

Please complete the application to include all current and previous work history and education. A resume alone will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

 

All applications must be submitted online https://jobs.cofc.edu.

Salary

*$57,700 - $66,000

Posting Date

07/08/2026

Closing Date

07/22/2026

Benefits

Insurance: Health/Dental/Vision

Life Insurance

Paid Leave: Sick/Annual/Parental

Retirement

Long Term Disability

Paid Holidays

Free CARTA Bus Service

Employee Tuition Assistance Program (ETAP)

Employee Assistance Program (EAP)

Full Benefits Package – Click Here

Open Until Filled

No

Posting Number

2026105

EEO Statement

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Quicklink for Posting

https://jobs.cofc.edu/postings/18202

Job Duties

Job Duties

Activity

Technical operations support and data management

  • Oversee data and records management processes, ensuring accurate, secure, and efficient data movement across systems.
  • Serve as the functional administrator for managed systems, providing Tier 2 and Tier 3 support to resolve system issues, data inconsistencies, and logic errors within student records.
  • Design and implement automated data quality processes to proactively identify and correct data entry errors.

Essential or Marginal

Essential

Percent of Time

45

 

Activity

Advanced logic and automation development

  • Collaboratively develop and maintain advanced CRM workflows to automate applicant progression throughout the enrollment lifecycle.
  • Extend system capabilities through scripting and configuration beyond standard out-of-the-box functionality.
  • Monitor and maintain integrations between the CRM, Student Information System, and external application platforms.
  • Lead and contribute to special projects within Enrollment Planning, providing technical expertise across design, implementation, and post-launch support.

Essential or Marginal

Essential

Percent of Time

40

 

Activity

Operational reporting

  • Design and maintain complex, multi-object CRM reports and dashboards to monitor key operational metrics such as processing volumes, transcript backlogs, and funnel performance.
  • Extract and deliver targeted datasets to support decision-making for Admissions Operations and institutional stakeholders.

Essential or Marginal

Essential

Percent of Time

10

 

Activity

Technical documentation

  • Maintain technical documentation of how data flows between systems and how custom-built workflows are structured.
  • Provide technical guidance to the team on how to use new reports and dashboard features.
  • Ensures documentation remains current, accurate, and aligned with evolving workflows, translating complex technical procedures into accessible formats for non-technical audiences.
  • Proactively engages colleagues for feedback to validate clarity, usability, and effectiveness of documentation, fostering a culture of shared understanding and continuous improvement.

Essential or Marginal

Essential

Percent of Time

5