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Deployment (Implementation) Specialist (non-IT)

Steelhead Technologies, Inc.
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ROLE OVERVIEW
This is a full-time, hybrid position based out of Dallas, TX. As a Implementation (Deployment) Specialist, you will be the bridge between Steelhead's ERP technology and our customers' success. Hybrid means you'll work remotely, then travel to customer locations within a two- to three-hour radius of the Dallas area roughly 25–50% of the time. In this role, you'll collaborate closely with internal teams and external stakeholders to drive value, build long-term relationships, and support continuous improvement in our deployment processes. You'll guide and assist organizations through deployment, deliver hands-on training, and ensure smooth adoption of the Steelhead platform.

KEY RESPONSIBILITIES

  • Support the Customer Success Organization (deployment, customer support, and customer outcomes) in all capacities, largely comprising of configuration and training (internal and external) tasks.
  • Assist and train customers in their deployment of the Steelhead software.
  • Travel to customer locations to support the Customer Success organization. Your main travel will be within Texas, but you would also be expected to travel to other areas in the United States periodically.
  • Consistently pursue continuous improvement opportunities in the deployment process, tools, cross functional collaboration, customer training, etc.
  • Respond to customer phone calls, text messages, and emails promptly during business hours; provide critical knowledge and technical support.
  • Build relationships with customer contacts to create advocates of Steelhead. Generate trust and credibility at multiple levels in existing accounts.

WHY YOU WILL LOVE THIS ROLE

  • You will play a pivotal role in helping Steelhead customers achieve real results and maximize the value of their Steelhead investment.
  • You will gain exposure to a wide range of industries and learn how different businesses operate —from ownership and management to production and front-office teams.
  • You will expand your skillset in project management and communication.
  • This role provides great, long-term opportunities for motivated individuals that are looking to grow.

QUALIFICATIONS

  • Strong communication skills, both written and verbal.
  • Ability to thrive in a collaborative, on-site team environment.
  • Curiosity is key, we are a customer obsessed organization
  • Strong work ethic, coachable, motivated, and resilient—thrives in a fast-paced, customer-facing role.
  • Experience in the manufacturing or software industry is a plus but not required.
  • Willingness and ability to travel up to 30-50%

COMPENSATION AND BENEFITS

  • OTE: $53,000 - $67,000+ (Base Salary).
  • Dental, health, and vision insurance.
  • Paid time off and career development opportunities.

WHY JOIN STEELHEAD TECHNOLOGIES?

  • Be part of an innovative company driving transformation in the job shop sector.
  • Work in a collaborative, high energy environment where your contributions make a direct impact.
  • Opportunity to grow your career while working to support our vision to elevate manufacturing.
  • Competitive pay and benefits including health, vision, and dental insurance.

LEARN MORE

Visit our website at gosteelhead.com. To learn more about Steelhead and how we help job shops compete + win, check out our website www.gosteelhead.com