Development Operations Associate

About Tipping Point 

Tipping Point finds, funds, and strengthens the most promising poverty-fighting solutions so one day everyone in the Bay Area can prosper. Since 2005, Tipping Point has invested over $510 million in the community to support organizations, advance policies, and develop new ideas to increase economic opportunity. Last year, our investments funded life-changing services in housing, early childhood, education, and employment for more than 100,000 of our neighbors across the Bay Area. Visit www.tippingpoint.org to learn more.

Values

Tipping Point’s core values are at the heart of everything we do and we look for individuals who share our commitments:

• We cultivate community because we know we are more powerful together.
• We practice gratitude.
• We hold ourselves accountable to achieving impact for and with the communities we serve.
• We relentlessly pursue equity because one’s background and identities should not predetermine one’s opportunities.

Position Overview

The Development Operations Associate is a development professional with knowledge and experience in fundraising systems and data analysis. As a member of the Development Strategy + Operations team, this role maintains and recommends improvements to Tipping Point’s donor database and development technology stack, as well as the broader systems and processes that support our fundraising. They translate complex donor data into actionable fundraising insight, build and maintain Salesforce reports and dashboards, and project manage workflows. With sound operational judgment and a commitment to scalable, accurate systems, the Development Operations Associate partners closely with the Development Strategy + Operations Director and giving officers, as well as colleagues in Communications + Events, Technology, and Finance, to drive cross-functional initiatives. 

This position reports directly to the Development Strategy + Operations Director.

Responsibilities

Data Management + Analysis

• Analyze donor data and fundraising trends, identifying patterns and connections that  inform the fundraising plan and strategic decisions to meet revenue goals.
• Monitor and report on the effectiveness of fundraising initiatives, recommending adjustments as needed.
• Analyze and prepare materials for Development staff to manage their portfolios and track progress against revenue and activity goals.
• Manage data on Salesforce related to Development, ensuring data integrity and accuracy; use established guidelines to resolve data issues, escalating complex or high-impact matters to the Director.
• Develop and maintain systems to monitor donor data, quickly identifying gaps or inconsistencies that could affect fundraising data accuracy.

Development Systems + Processes

• Develop, maintain, and recommend improvements to systems and processes for individual and corporate giving, strategic communications, and technology optimization (e.g., Classy, Windfall, Salesforce plug-ins), including direct partnership with back-end engineers to keep Salesforce aligned with evolving fundraising operations. 

Compliance + Financial Coordination

• Review monthly close and acknowledgments to ensure accuracy and alignment with gift processing protocol.
• Lead the annual audit project, coordinating closely with the Development Assistant on assigned tasks and communicating effectively with stakeholders throughout the process. 
• Manage the elevated pledge follow-up and gift processing workflow, partnering with the Development Assistant on assigned tasks.

All other duties as assigned.

Qualifications