You are viewing a preview of this job. Log in or register to view more details about this job.

Desk Support Technician

USAN
Email

USAN, Inc. is a leading provider of Cloud Contact Center Solutions with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS solutions that enable organizations to optimize their contact center operations and drive superior outcomes.

 

Position Overview:

Do you have a passion for troubleshooting computer issues?  A knack for fixing what stumps the vast majority?  Do you find that you have a knack for listening and truly understanding a person’s issues?  Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over a quality customer experience every time?

We are seeking a skilled and knowledgeable Desktop PC Technician to join our IT team.  The ideal candidate will be responsible for installing, maintaining, and repairing desktop computers and related hardware/software, ensuring that all systems operate efficiently, effectively, and securely.  This role involves direct interaction with users and requires excellent problem-solving and customer service skills.

 

Responsibilities:

  • Build, provision, diagnose, and troubleshoot end user desktop/laptop computers and peripherals.
  • Perform routine maintenance and repairs on PCs and related equipment.
  • Provide technical support and guidance to users.
  • Manage inventory of equipment, parts, and supplies.
  • Ensure security and privacy of networks and computer systems.
  • Manage Microsoft 365, Microsoft Teams, and SharePoint.
  • Document technical knowledge using company standards.
  • Collaborate with other Operations IT group members to ensure smooth and reliable operation of systems for fulfilling business objectives and processes.
  • Keep abreast of the latest developments in desktop computer technology.

 

Basic Qualifications:

  • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • Proven experience as a PC Technician or similar role.
  • Strong knowledge of Windows operating systems and PC hardware.
  • Familiarity with LAN/WAN networks and TCP/IP protocols.
  • Experience with common software and hardware troubleshooting techniques.
  • Excellent diagnostic and problem-solving skills.
  • Good communication abilities, with an emphasis on customer service.
  • Ability to work independently and in a team environment.

 

Preferred Qualifications:

  • Certifications such as CompTIA A+, Microsoft Certified IT Professional.
  • Experience with desktop virtualization tools.
  • Knowledge of Collaboration Tools, and Desktop security implementations

 

If you are a passionate support technician with a track record of success in desktop support, we encourage you to apply.  Join our team and become a key contributor to our growth and success. 

 

Job Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Paid time Off
  • Vision insurance