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24-58- Systems Administrator IV (Systems Administrator)

Only applicants who apply with a State of Texas application via the CAPPS online application system will be considered for this position. First time applicants will need to create an account https://tinyurl.com/CAPPS-Login in the CAPPS online application system at https://tinyurl.com/CAPPS-Jobs. Please visit our job opportunities page at https://tinyurl.com/How-to-Apply-in-CAPPS for more information about the Texas Water Development Board and answers to frequently asked questions. To view this position in greater detail, visit the CAPPS online application system.

Texas Water Development Board’s Mission

Leading the state’s efforts in ensuring a secure water future for Texas.

The Texas Water Development Board (TWDB) endorses telecommuting and hybrid workplace plans, in addition to other flexible work alternatives. We offer competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work hours so you can have a work/life balance! For more information about our employee benefits and more, visit http://www.twdb.texas.gov/jobs/benefits.asp.

The Texas Water Development Board does not discriminate on basis of race, color, national origin, sex, religion, sexual orientation, age, or disability in employment or provision of services, programs, or activities.

***Salary commensurate with experience and qualifications***

Job Description

Performs highly complex (senior-level) systems administration work. Work involves maintaining the configuration, and reliable operation of computer systems. Installs and upgrades computer components and system software. May assign and/or supervise the work of others. May train others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Reports to the Manager of the Security & Networking Department.

Essential Job Functions

Maintains essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, cloud systems, software, and hardware.
Determines operational, technical and system requirements for the location, installation, operation, and maintenance of data processing, data communication, system software, and server hardware.
Provides automation support for network and server systems and maintains systems.
Monitors the performance of backup, recovery, and archival of files stored on the network.
Provides Tier 2/3 Network support, monitors agency remote and local networks and communicates with those locations to obtain clarification of problems and to identify solutions or corrective actions.
Researches, coordinates, plans, and schedules the installation and possible training for new or revised systems and defines business process requirements.
Takes responsibility for projects and solutions within the larger business initiative.
Works with internal and external partners to communicate project status, activities, and achievements.
Provides technical advice related to system software and hardware.
Installs, configures, maintains, troubleshoots, and administers servers, operating systems, hardware, and applications, on premise and in the cloud.
Develops plans to safeguard computers and systems by keeping them up to date with security patches and system updates.
Researches, develops, and documents operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
Manages federation, authentication, and access control systems.
Utilizes Windows, Linux, and Mac OS X operating system platforms.
Configures automation routines using scripting and other programming languages.
Responds to incident and problem calls, and processes service requests and tasks, during both regular business hours and after hours.
Completes projects and performs systems software and hardware reviews.
Recommends systems technology solutions and enterprise-related hardware and software standards to management.
Analyzes and defines agency disaster recovery responsibilities and procedures.
Assists in providing budget recommendations for operating systems, including the supporting hardware and software.
Follows established policies and procedures.
Recommends enhancements to existing procedure sets.
May monitor the interface of systems, subsystems, and software applications.
May evaluate and recommend action on testing and certification of system software and hardware upgrades.
May assist in information systems security administration.
May assign and/or supervise the work of others.
May provide tier 2/3 Help Desk support.
Oversees projects that cross functional agency systems and other state entities that require coordinating, planning, and scheduling during project development and implementation stages.
Maintains confidential and sensitive information.
Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency’s records retention procedures and schedule.
Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses.
May be required to operate a state or personal vehicle for business purposes.
Performs other duties as assigned.

Minimum Qualifications

Graduation from an accredited college or university with major coursework in Computer Science, Information Science, Information Technology, or a related field.
Four years of work experience with Microsoft server administration and support.
Relevant experience and education can be substituted on a year-for-year basis.

Preferred Qualifications

Experience administering and managing all aspects of a Microsoft Active Directory Domain environment (AD, DHCP, DNS, Group Policy, SMTP, NPS, Certificate Authorities, WSUS, IIS web services).
Experience administering, supporting, and maintaining cloud services to include but not limited to: Microsoft Azure, Microsoft 365, Amazon Web Services.
Experience with Help Desk ticketing systems.
Experience supporting GIS or scientific applications.
Experience supporting local and wide area networks.
Experience supporting Linux operating systems.
Experience using automation and scripting.

Knowledge, Skills, and Abilities (KSAs)

Knowledge of local, state, and federal laws and regulations relevant to computer Security and Networking.
Knowledge of the principles and practices of public administration.
Knowledge of Windows Server 2016 through 2022 configuration and troubleshooting.
Knowledge of systems administration.
Knowledge of computer hardware, software, and operating systems.
Knowledge of software configuration and troubleshooting.
Knowledge of information security policies and procedures.
Knowledge of local and wide area network configuration and troubleshooting.
Knowledge of Windows desktop operating systems, up to and including current versions.
Knowledge of Microsoft Office Suite, up to and including current version.
Knowledge of Microsoft Outlook and Microsoft Office 365 mail management.
Knowledge of Windows, Linux, and Mac OS X systems.
Skills in using Microsoft Office programs such as Word, Excel, and Access.
Skills in use of internet, email, word processing, spreadsheet, presentation, and database software.
Skills in the use and support of personal computers.
Skills in troubleshooting information systems.
Skills in PowerShell scripting.
Skills in providing excellent customer service, both internally and externally.
Skills in decision making and problem solving.
Ability to effectively work from remote locations (telecommuting with reliable internet connection) and onsite.
Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines.
Ability to make mature, objective decisions and identify areas of potential problems.
Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment.
Ability to perform routine and non-routine work assignments accurately and on-time with little or no supervision.
Ability to perform assigned duties and improve work habits and/or output.
Ability to complete assigned work, on time, neatly and with infrequent errors.
Ability to interpret policies, procedures, and regulations.
Ability to provide prompt, courteous and accurate assistance, and clear and concise communication to internal and external stakeholders both verbally and in writing.
Ability to communicate effectively with a wide range of staff, vendors, customers, public and political entities
Ability to work independently.
Ability to work and cooperate with others in a team environment.
Ability to effectively write reports and document work
Ability to manage multiple tasks.
Ability to stand/sit/move perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs.
Ability and willingness to travel 5% of the time, primarily within the State of Texas.
Ability to operate a vehicle (state or personal) for state business and maintain a driver’s license and driving record that complies with state and agency requirements.
Ability to work shifts that may exceed 8 hours, including early mornings, nights, and weekends.
Ability to train others.