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24-73 - Application Support Manager (Manager II-III)

Only applicants who apply with a State of Texas application via the CAPPS online application system will be considered for this position. First time applicants will need to create an account https://tinyurl.com/CAPPS-Login in the CAPPS online application system at https://tinyurl.com/CAPPS-Jobs. Please visit our job opportunities page at https://tinyurl.com/How-to-Apply-in-CAPPS for more information about the Texas Water Development Board and answers to frequently asked questions. To view this position in greater detail, visit the CAPPS online application system.

Texas Water Development Board’s Mission

Leading the state’s efforts in ensuring a secure water future for Texas.

The Texas Water Development Board (TWDB) endorses telecommuting and hybrid workplace plans, in addition to other flexible work alternatives. We offer competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work hours so you can have a work/life balance! For more information about our employee benefits and more, visit http://www.twdb.texas.gov/jobs/benefits.asp.

The Texas Water Development Board does not discriminate on basis of race, color, national origin, sex, religion, sexual orientation, age, or disability in employment or provision of services, programs, or activities.

**Salary commensurate with experience and qualifications.**

Salary range:

Manager II: $7,500.00/monthly - $7,909.00/monthly
Manager III: $7,909.50/monthly - $8,312.50/monthly

Job Description Summary

Performs moderately complex (journey-level) to complex (journey-level) work administering the daily operations and activities of the Texas Water Development Board’s IT Application Development Department. Work involves establishing goals and objectives. Develops guidelines, procedures, policies, rules, and regulations. Develops schedules, priorities, and standards for achieving established goals. Coordinates and evaluates Application Development Department activities. Develops and evaluates budget requests and monitors budget expenditures. Plans, assigns, and supervises the work of others. Works under general supervision, with limited to moderate latitude for the use of initiative and independent judgment. Reports to the Manager of the Application Development Department.

Essential Job Functions

Assists in overseeing and managing project activities within the department, providing technical direction and guidance.
Assists the Application Development Manager to ensure that system development processes and procedures are developed and followed, including procedures for project management and software development lifecycle methods.
Ensures that all Information Technology division rules and requirements are followed, including rules for websites and the project delivery framework.
Interacts with customers at various levels and establishes exceptional customer service through rapid response to issues.
Assists the Application Development Manager in evaluating emerging software technologies, determining the selection of commercial off the shelf versus custom application software.
Assists the Application Development Manager in assuring that projects, applications, and resources are aligned with the agency’s business goals and objectives.
Assists the Application Development Manager in assuring that the agency is in compliance with applicable statutes, rules, and regulations.
Provides effective leadership and management of the Application Development Department.
Manages all project activities within the Application Development department, providing technical direction and guidance
Monitors and reports Application Development Department work activities.
Authorizes Application Development Department hiring, separations, disciplinary actions and employee performance rewards.
Assigns job duties, conducts performance evaluations, clarifies roles and responsibilities, and monitors and measures performance against goals.
Evaluates Application Development Department performance and recommends and leads improvements.
Supports Application Development Department administrative requirements related to organization, budget and personnel.
Assists the Application Development Manager in the authorization of department hiring, separations, disciplinary actions, and employee performance rewards.
Assists the Application Development Manager with the assigning of job duties.
Conducts performance evaluations, clarifies roles and responsibilities, and monitors performance against goals.
Evaluates Application Development Department performance and recommends and leads improvements.
Supports department administrative requirements related to organization, budget, and personnel.
Ensures the provision of quality customer service from the Application Development Department to both internal and external stakeholders.
Manages the performance of direct reports, to include, timely completion of performance appraisals, and follow-through on disciplinary actions as needed.
Maintains confidential and sensitive information.
Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency’s records retention procedures and schedule.
Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses.
May be required to operate a state or personal vehicle for business purposes.
Performs other duties as assigned.

Minimum Qualifications

Graduation from an accredited four-year college or university with major course work in Computer Science, Information Science, Information Technology, Business Management, or a related field.
Professional experience:
- Manager II - Two years experience managing or leading information technology projects, services, and staff.
- Manager III - Five years experience managing or leading information technology projects, services, and staff.
Two or more years of experience in Business Analysis, Project Management, or Application Development.
Relevant experience may be substituted for education on a year-for-year basis.

Preferred Qualifications

Two years of progressively responsible information technology experience.
Previous experience in information technology with a State Agency.
Previous management experience with a State Agency.
Certified Project Management Professional (PMP) or Scrum Master.
Knowledge of Geographic Information Systems and ESRI software.

Knowledge, Skills, and Abilities (KSAs)

Knowledge of local, state, and federal laws and regulations relevant to Application Development Department.
Knowledge of the principles and practices of public administration and management.
Knowledge of project planning and management, milestone definition, requirements definition, resource allocation and project reporting.
Knowledge of Microsoft Project for developing and maintaining project schedules.
Knowledge of developing, analyzing, and designing system requirements and processes.
Knowledge of the Software Development Life Cycle (SDLC).
Knowledge of relational databases.
Knowledge of Azure DevOps Services.
Knowledge of current versions of Microsoft SQL Server, including Database Management and Development tools and Reporting Services.
Knowledge of current versions of Microsoft Windows Server.
Skills in using Microsoft Office programs such as Word, Excel, and Access.
Skills in use of internet, email, word processing, spreadsheet, presentation, and database software.
Skills in providing excellent customer service, both internally and externally.
Skills in leading meetings and facilitating collaboration with others.
Skills in decision making and problem solving.
Ability to adhere to work schedules.
Ability to follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines.
Ability to make mature, objective decisions.
Ability to identify areas of potential problems.
Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment.
Ability to perform routine and non-routine work assignments accurately and on-time with little or no supervision.
Ability to perform assigned duties and improve work habits and/or output.
Ability to complete assigned work, on time, neatly and in order with infrequent errors.
Ability to complete tasks and projects in a timely manner and persist until tasks are completed.
Ability to interpret policies, procedures, and regulations.
Ability to assign and/or supervise the work of others.
Ability to develop and lead multi-disciplinary teams to achieve established objectives.
Ability to initiate/manage multiple projects or assignments in a deadline-oriented environment.
Ability to plan and oversee projects so that they are completed on time, within budget and meet customer requirements.
Ability to interact and communicate technical information effectively with a wide variety of customers and other stakeholders.
Ability to lead the design; development, including coding; and maintenance of Internet and Intranet web pages and applications.
Ability to work with others in a team environment and cooperate with supervisors, co-workers, and others.
Ability to manage multiple tasks and schedule work to maintain regular progress on assignments and meet deadlines.
Ability to stand/sit/move to perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs.
Ability to operate a vehicle (state or personal) for state business and maintain a driver’s license and driving record that complies with state and agency requirements.
Ability to work shifts that may exceed 8 hours, including early mornings, nights, and weekends.
Ability to train others.