Software Support Specialist (Full-time or Part-time)
Who We Are: DAKCS is an industry leader in simplifying the process of accounts receivable management and collection software by creating innovative cloud and on-premise collection agency management software solutions. We specialize in accounts receivable management, collection management, predictive dialing/IVR, e-payment, client access, self-service and e-signature requirements with elegantly designed, configurable enterprise solutions.
Who we are looking for: We are currently looking for a full-time or part-time Software Support Specialist to join our growing team. This position requires problem-solving skills, working through a queue of questions and problems, and using new code, existing code, and an understanding of the system to resolve issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.
In this role, you will:
- Be responsible for answering incoming phone calls
- Diagnose software problems
- Fix/write code to resolve customer concerns
- Answer operational questions
- Train customers on software functions
- Deliver professional customer service
What you need to be successful in this role:
- Ability to read, write, understand, and debug code
- Initiative and a positive can-do attitude
- A passion for problem solving
- Willingness to learn
- Strong communication skills and ability to effectively talk with customers and other team members about software issues
Additional things to help you be successful are:
- 1-2 years of technical support or customer service experience and working with software related problems
- Knowledge of SQL, C#, and object oriented programming in general. Must demonstrate the ability to learn other languages
- Ability to diagnose and correct software-related issues
- Experience working with LINUX/UNIX operating systems
- Ability to read and understand directions and help document those directions as they relate to understanding software applications
- Learn to teach and train the software application to our customers
- Record steps taken to resolve customer questions or issues
What you will love about us:
- Competitive salary
- Engaging & challenging work
- Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
- Joining a company who highly values their employees and gives them a voice
- Casual environment
- Medical, dental, life, disability, generous paid time off, holiday pay
- Yearly personal fulfillment fund
- Connective experiences: celebrations, engagement activities, wellness challenges, etc.
Qualified applicants receive equal consideration. No question is asked for the purpose of excluding any applicant due to race, color, national origin, religion, age, sex, disability, or any other factor prohibited by law or regulation. DAKCS IS AN EQUAL OPPORTUNITY EMPLOYER. DAKCS participates in E-Verify. Through participation in the E-Verify program, DAKCS electronically verifies the employment eligibility and Social Security Number of all new hires. DAKCS also performs background checks as part of our recruiting process.