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Workplace Technology Intern - IT Deskside Support

ABM Industries Inc.
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Job Description:

  • The IT Deskside Support team is dedicated to providing exceptional technical assistance to our end-users. We strive to empower our colleagues with the technology they need to succeed. Our responsibilities include deploying and maintaining hardware and software, troubleshooting technical issues, delivering high-touch support to executives, and ensuring seamless operation of our meeting spaces. We collaborate closely with other IT teams, especially Networking, to maintain a stable and productive work environment. As a Workplace Technology Intern, you will gain hands-on experience in a fast-paced IT environment, contributing directly to the smooth operation of our workplace technology. You will work alongside experienced IT professionals, learning best practices in end-user support and gaining valuable skills in various IT disciplines.

Responsibilities:

  • End-User Support: Assist with the deployment, setup, and configuration of desktop and laptop computers, peripherals (printers, monitors, etc.), and software applications.
  • Software Installation & Troubleshooting: Install, configure, and troubleshoot software applications, providing timely resolution to end-user technical issues.
  • Executive Support: Provide technical support to executive leadership (ELT) and senior management, ensuring their technology needs are met with professionalism and efficiency.
  • Meeting Room Support: Maintain and support conference room technology, including video conferencing systems, projectors, and audio equipment, ensuring smooth and effective meetings.
  • Collaboration: Work closely with other IT teams, particularly Networking, to diagnose and resolve network connectivity issues and ensure site operational stability.

Qualifications:

  • Currently pursuing a degree in Information Technology, Computer Science, or a related field.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Proficiency with Microsoft Windows operating systems and Microsoft Office Suite.
  • Prior experience in a help desk or technical support role is a plus.