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Help Desk Technician I

Intuitive IT Solutions
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SUMMARY:

This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our customers. Our goal is to deliver excellent technical and non-technical support with exceptional customer service and follow-through. Candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.

KEY RESPONSIBILITIES:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Modify configurations, utilities, software default settings, etc. for client workstations
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with onboarding of new users
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required

SKILLS & KNOWLEDGE:

  • Perceived capacity to exude Personal Credibility and Professional Integrity
  • Positive attitude, towards people and problems
  • Ability to self-start, work independently and achieve high standards to meet multiple deadlines
  • Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
  • Above-par working capacity, to work in small and large projects with great attention to detail.
  • Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
  • Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
  • Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.

WORKPLACE DESIGNATIONS:

Due to the nature of this position, in working as closely with multiple departments and their core business unit, this position is unable to be performed by a Remote Employee.