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Manager, P250023 - Manager, Voice and Data Installation and Repair - Network and Communication ServicesVoice and Data Installation and Repair

University at Buffalo Human Resources
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In House Title & Department:

P250023 - Manager, Voice and Data Installation and Repair - Network and Communication Services

 

Posting Number

P250023

 

Position Summary:   

Network and Communication Services is seeking a Manager of Voice and Data Installation and Repair. In this role you will manage two technical teams supporting the voice and data infrastructure at the University at Buffalo. As a manager, it is expected that you will mentor and develop employees, including developing training plans and ensuring your teams share skills and knowledge. As a leader it is expected that you will understand the technical environment surrounding the voice and data infrastructure at the University.

Responsibilities:

  • Coordinate with university constituencies to meet needs and deliver consistent services.
  • Ensure compliance with federal, state, and institutional regulations and policies including FERPA, HIPPA, Kari’s Law, RAY BAUM’s Act, CMMC, etc.
  • Plan, assess risks, budget, and manage service lifecycles.
  • Consult, project manage, and develop IT policies.
  • Maintain inventories and recommend resources.
  • Supervise personnel: Monitor workloads, communicate issues, and handle administrative tasks.
  • Mentor and develop employees, schedule work, and maintain service coverage.
  • Recruit, retain, and manage team performance and handle personnel issues.
  • Provide technical advice and stay updated on current and emerging technologies.


Additional Information:

It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.

 

Learn about our BENEFITS, where we prioritize your well-being and success to enhance every aspect of your life.

 

Learn more about what it looks like to be a part of the University at Buffalo community.

 

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

 

 

 

Minimum Qualifications: 

  • Bachelor’s degree with 3 years of experience OR Master’s degree with 1 year of experience; Equivalent combination of education and experience will be considered. This experience should encompass many technical aspects of network and communication services in a large environment with more than 1000 users.
  • Two years of experience in managing a technical team.
  • Technical Knowledge of Telephone/voice Services, network installation and support, network vendor equipment, network protocols and related tools .
  • Must have the ability to demonstrate that the candidate can meet the transportation needs of this position.
  • Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.

 

 

 

 

Preferred Qualifications:

  • Proven experience managing voice services, preferably Cisco Call Manager, MS-Teams, or another cloud-based telephony service.
  • Three years of experience managing a technical support team, preferably in the networking field.
  • Demonstrated supervisory skills.
  • Technical Knowledge of:
  • Telephone/voice Services (VOIP, MS-Teams, Cisco Call Manager, Contact Centers, life-safety systems, overhead paging)
  • Network installation and support (troubleshooting, ticket management, vendor/contractor management)
  • Network Vendor equipment (Cisco, Juniper, Aruba, Fortinet)
  • Network Protocols and related tools (IP, IPv6, DNS, DHCP, OSPF, BGP, VxLAN, 802.1x,

 

 

 

FTE:  1.0

 

University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment, encourages women, minorities, persons with disabilities and veterans to apply.

 

Salary Range:

$95,000 - $115,000

 

 

 

Posting Period:

 01/21/2025

6/20/2025

 

Posting Link:

https://www.ubjobs.buffalo.edu/postings/55284

 

 

Contact:

Richard Letts

rjletts@buffalo.edu

716-645-9333