CX Analyst Intern (Customer Experience) [Graduate Students]

Credit One Bank Summer Internship Program: Master’s Edition

Intern Title: CX Analyst Intern (Customer Experience)

Audience: Graduate Students Only

Department: Customer Experience – Customer Experience Office

Accepting Applications: January 20, 2025 – March 15, 2025

Position Summary

Credit One Bank is looking for a Customer Experience Analyst Intern to monitor trends and analyze cardmember feedback collected through surveys, incorporating card performance and other applicable market data. The person in this position may be asked to research issues and provide recommendations for improvements to business performance and customer experience.

Position Requirements:

• An earned bachelor’s degree in Sociology, Statistics, Business Data Analytics, Data Science, Industrial Engineering, Information Systems, Computer Science, or a related field.     
• Must be enrolled in a master’s degree program in one of the fields listed above, with at least one semester/quarter left before graduation. 
• Position not open to sponsorship. 
• Present in Las Vegas, NV, for the Summer Internship Program: June 9, 2025 – August 15, 2025 (10-weeks at 40 hours a week).

Summary of Essential Job Functions:

• Assist in the research of cardmember journey in the digital space using GlassBox, to gain deeper understanding and insights into the opportunities to improve the cardmember experience.
• Analyze feedback to synthesize clear and actionable findings into insights to tell the cardmembers’ story.
• Support the survey management process.
• Assist in the research and development of cardmember journey mapping.

Program Dates:

June 9, 2025 – August 15, 2025

Program Goals and Objectives:

• Review Medallia Text Analytics and make enhancements.
• Build a process to identify issues using feedback.
• Support research and design of a cardmember journey map.
• By the end of the program, the intern will have analyzed both solicited and unsolicited feedback to make recommendations to the business to improve the customer’s experience.