System Development and Support Manager

Job Title: System Development & Support Manager

Job Requisition ID: 44552

Closing Date: 2/20/25

Salary: $10,417-$11,250 a month

Work Hours: M-F 8:30AM - 5:00PM

Work Location: (Hybrid) 101 W Jefferson St, Springfield, Illinois, 62702

Work Authorization: US work authorization required. No Sponsorship Available. W2 only, no C2C. Not eligible for OPT/CPT. 

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as the System Development & Support Manager, planning, managing, and coordinating the activities of a large technical and specialist staff engaged in the maintenance and development of all the various computerized or computer supported tax systems.  

In this role, you will review and approve requests for modifications to data processing systems which are operational and assigns these maintenance requests to appropriate development Sections.  

In addition, you will direct technical program budget preparation and controls appropriation of technology expenditures for the Division. 

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
 

Essential Functions

• Subject to management approval, serves as the System Development & Support Manager for the Department of Innovation & Technology (DoIT) supporting the Illinois Department of Revenue (IDOR), planning, managing, and coordinating the activities of a large technical and specialist staff engaged in the maintenance and development of all the various computerized or computer supported tax systems.
• Plans, manages, and coordinates the activities of a large technical and specialist staff engaged in the maintenance and development of all the various computerized or computer supported tax systems.
• Participates in program area planning sessions and agency advisory committees for the purpose of developing or implementing department objectives and goals.
• Serves as full line supervisor.
• Directs technical program budget preparation and controls appropriation of technology expenditures for the Division.
• Directs and enforces the use of standard operating procedures, program documentation, hard copy library of production programs and modules, the database standards, and the data dictionary and communications security procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
   

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in management information systems, data processing, telecommunications or directly related information technology fields.
• Requires prior experience equivalent to four (4) years progressively responsible administrative experience in management information systems, data processing, telecommunications or related field in a business or public organization.
• Requires three (3) years of experience supervising a team of IT professionals in a large IT business or public organization. 
   

Preferred Qualifications

• Four (4) years of professional experience managing, multi-tier technical teams supporting applications related to tax processing platforms and revenue collection for fiscal processing & tax workflow management.
• Four (4) years of professional experience engaging with business leaders and tax professionals to address and manage diverse tax types and activities.
• Four (4) years of professional experience interpreting, implementing, and ensuring compliance with the policies and guidelines outlined in Federal Publication 1075, including safeguarding sensitive information, and adhering to federal security standards.
• Four (4) years of professional experience interpreting and implementing technical governance frameworks, ensuring adherence to organizational standards, regulatory requirements, and best practices for IT systems and operations.
• Four (4) years of professional experience reviewing technical specifications and project plans, ensuring alignment with standards, monitoring progress, and prioritizing system modifications to meet agency objectives.
• Four (4) years of professional experience overseeing staff development processes within an information technology organization, including mentoring technical teams and fostering professional growth in alignment with organizational goals.
• Four (4) years of professional experience managing procurement and billing processes within an information technology organization, including budgeting, vendor management, contract negotiation, and ensuring compliance with policies and procedures.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Ability to identify administrative problems and implement plans to resolve.
• Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a tax compliance and position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• Requires appropriate, valid driver’s license and the ability to travel in performance of duties.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays and serve an on-call capacity.
• Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General (OEIG) for the Agencies of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
• Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.