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Job Title: Solutions Support Specialist I

Job Requisition ID: 44555

Closing Date: 2/20/25

Salary: $5,423/month

Work Hours: M-F 7:45 AM-4:15 PM 

Work Location: (Hybrid) Springfield, IL - 101 W Jefferson St 

Union Position: Yes

Work Authorization: US work authorization required. No Sponsorship Available. W2 only, no C2C. Not eligible for OPT/CPT. 

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as an Operational Support Specialist I, supporting the Illinois Department of Revenue (IDOR), performing limited assignments in the analysis and other complex technical functions in development, maintenance and support of applications and infrastructure. 

In this role you will confer with other application IT staff and receive instructions in understanding and applying modern systems methodology and standard operating procedures in performing the structure phases of a system lifecycle.  

If you possess these knowledges, skills, abilities and experience, we invite you to apply to join the DoIT team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of paid parental leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Essential Functions

  • Under immediate supervision, serves as a Solutions Support Specialist I for the Department of Innovation & Technology (DoIT), supporting the Illinois Department of Revenue (IDOR), performing limited assignments in the analysis and other complex technical functions in development, maintenance and support of applications and infrastructure.
  • Provides support of limited complexity in maintaining, developing and maintaining scripts and programs in support of the Quality Assurance (QA) Process.
  • Receives instructions in understanding and applying modern systems methodology and standard operating procedures in performing the structured phases of a system lifecycle.
  • Keeps abreast of new developments in the Information Technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

 

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science, systems services, or directly related fields.

Preferred Qualifications

  • Elementary knowledge of Client/Server concepts.
  • Elementary knowledge of PC software.
  • Elementary knowledge of VB.Net and C#.
  • Elementary knowledge of relational databases such as DB2 or SQL Server.
  • Elementary knowledge of coding or testing of business objects.
  • Elementary knowledge of application programming support.
  • Elementary knowledge of Information Technology documentation.

 

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with the State of Illinois.
  • Requires ability to pass a position specific, agency required background check.
  • Requires ability to work outside of normal business hours to meet deadlines.
  • Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
  • Requires ability to pass a tax compliance check.
  • Requires ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
  • Requires ability to travel in performance of duties.


The conditions of employment listed are incorporated and/or related to any duties included in the position description.