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IT Systems Specialist - Level 2

BLaST IU 17
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QUALIFICATIONS (Minimum):
An Associate or Bachelor’s degree in Computer Science with at least 2 years of relevant
experience; alternatively, industry-standard certifications or equivalent professional experience
will be considered in lieu of a formal degree.

 

Basic Functions:
A Information Technology (IT) Systems Specialist - Level II at BLaST provides advanced
support, maintenance, and optimization of IT systems for a diverse client base, including
businesses, school districts, government agencies, and internal infrastructure. This mid-level
position is a strong blend of technical skills, problem-solving abilities, and customer service
excellence.


Core Responsibilities:

  • Troubleshooting: Efficiently address and resolve complex technical issues that exceed
  • first-level support capabilities, focusing on specialized software and hardware
  • challenges.
  • System Upgrades and Implementations: Lead and assist in the execution of system
  • upgrades or new system deployments, prioritizing minimal operational disruption and
  • seamless integration.
  • Administering Cloud-Based Services: Configuring, managing, securing, and
  • troubleshooting a suite of cloud-based applications and tools such as Exchange Online,
  • Intune, Autopilot, SharePoint, and Google Workspace, ensuring smooth operation to
  • support business functions.
  • System Maintenance and Monitoring: Perform regular checks on client systems for
  • optimal performance, executing routine maintenance tasks like patch management,
  • software updates, and system backups to mitigate potential issues.
  • Client Consultation and Training: Provide expert technical advice to clients regarding
  • IT infrastructure best practices and conduct training sessions for client staff on new
  • systems or software applications.
  • On-Call Outage Responsibilities: Serve as a contact for System outages, including
  • immediate troubleshooting and coordination with relevant teams to ensure timely
  • resolution following IU17 defined protocols. This responsibility requires availability
  • outside of standard working hours, including weekends and holidays, to address urgent
  • system issues.


KNOWLEDGE, SKILLS, AND ABILITIES:

  • Operating Systems: Advanced knowledge of operating systems (Windows Server,
  • Linux/Unix) including installation, configuration, and maintenance. Familiarity with server
  • roles and features. Virtualization Technologies: Proficiency in virtualization
  • technologies and platforms (e.g., VMware, Hyper-V) for creating and managing virtual
  • machines, understanding of storage, networking, and compute resource allocation.
  • Active Directory & Network Services: Experience with Active Directory setup and
  • management, including group policy, user and group management, and DNS/DHCP
  • configurations.
  • Storage Solutions: Understanding of storage technologies (SAN, NAS) and protocols
  • (iSCSI, NFS, SMB). Ability to manage storage allocations, permissions, and backups.
  • Backup and Disaster Recovery: Experience with backup solutions, data recovery
  • strategies, and business continuity planning. Familiarity with tools for data backup,
  • restoration, and replication.
  • Security Best Practices: Strong understanding of IT security principles, including
  • firewalls, antivirus solutions, patch management, and vulnerability management.
  • Knowledge of compliance standards relevant to the organization.
  • Scripting and Automation: Skills in scripting languages (e.g., PowerShell, Bash) for
  • automation of tasks, system administration, and deployment of software updates.
  • Networking Fundamentals: Basic understanding of networking concepts (TCP/IP,
  • LAN/WAN, subnetting, routing, and switching) to support network connectivity and
  • troubleshoot issues.

 

Essential Functions:

  • Implement and manage security protocols to safeguard systems against threats.
  • Ensure adherence to relevant IT policies, standards, and regulations.
  • Deliver exceptional service, showcasing patience, empathy, and professionalism.
  • Achieve client satisfaction through effective communication and timely issue resolution.
  • Accurately maintain and update records of support requests and resolutions.
  • Regularly update knowledge base articles to reflect solutions for common issues.
  • Create and maintain customer network documentation.
  • Exhibit strong phone and in-person communication skills.
  • Demonstrate the ability to interact effectively with IT professionals and end-users.
  • Maintain clear and concise verbal and written communication abilities.
  • Good organizational skills and the ability to manage multiple tasks simultaneously.
  • Continuously advance personal and professional IT competencies.
  • Stay informed about emerging trends in the IT field.
  • Must demonstrate a strong initiative in self-learning and professional development.
  • Actively seeks out educational opportunities, workshops, and industry seminars to
  • enhance technical knowledge and stay current with emerging network technologies and
  • best practices.
  • Maintain a valid driver's license and access to a reliable vehicle for scheduled and
  • unscheduled travel.
  • Demonstrate punctuality and reliability.
  • Possess the physical ability to lift equipment weighing up to 50 pounds.
  • Participate in on-call rotation to provide after-hours support for critical network issues.
  • Attend relevant training sessions or workshops to maintain and enhance technical skills.
  • Travel Requirements: Regular travel to various IU locations and customer sites is
  • mandatory. This may include travel outside of BLaST IU17’s region and necessitates
  • overnight stays, which will be covered by the employer as per company policy.
  • Be prepared to undertake other duties as assigned.