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Customer Engineer Intern

Ricoh USA, Inc
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The Customer Engineer Intern for the Ricoh Education team will work onsite full-time at our K-12 school’s client locations. This individual is responsible for working closely with clients and cross functional support teams to manage and maintain the technology used by these customers. This is a full-time summer position lasting up to 12 weeks during the summer months and will involve using both technology and business skills in support of our client’s environment. The position requires technical workstation knowledge, and basic knowledge of both Microsoft Windows, Apple OSX, and/or Google Chrome operating systems, basic network administration and troubleshooting skills. Interns will possess attention to detail, business intuition, excellent verbal and written skills, and the ability to professionally conduct oneself to all levels of the corporate structure.


**This position will require travel within your region therefore adequate transportation is a requirement - utilizing public transportation and/or personal vehicle where necessary. Travel costs will not be reimbursed **


**Interns will be provided with a Ricoh laptop during the internship to access Microsoft productivity suite, Google Apps, and internet.**

  
RESPONSIBILITIES: 

  • Google Chromebook setup, configuration, and troubleshooting
  • Cable management for Google Chromebook carts
  • Windows workstation quality assurance check, management, and inventory
  • Management of cabling infrastructure and relocation/unboxing of hardware
  • Technical documentation
  • Basic network troubleshooting: TCP/IP, DNS, DHCP, and WiFi


CHARACTERISTICS: 

  • Service oriented attitude is mandatory – “will do what it takes to get the job done right.”
  • Must be comfortable in a client facing environment and eager to engage in new client relationships
  • Must possess the ability to stay organized and work efficiently in a team
  • Enthusiasm in working and collaborating in a fast-paced and ever evolving environment
  • A spirit of perpetual learning and independent self-starter

Dress code – smart casual
  
REGIONS: 

Positions Available in: 

  • NYC – Manhattan, Brooklyn
  • NJ – Newark, NJ / Camden, NJ - travel between these 2 regions is required
  • Upstate NY – Rochester, NY
  • Boston, MA  
      

TIME PERIOD:

  • Up to a maximum of 12 weeks 
  • End of May – End of August
  • Business hours schedule
  • Up to 40 Hours a week, dependent on work load