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Job Title: Computer Support Analyst

Job Requisition ID: 46801

Closing Date: 05/19/2025

Salary: $6,688, a month

Work Hours: M-F 8:30AM - 5:00PM

Work Location: (Hybrid) 1035 Stevenson Dr Springfield, IL 62703-4259

Union Position: Yes

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. If you have questions about your work authorization eligibility, please email doit.recruitment@illinois.gov. 

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as a Computer Support Analyst performing difficult and specialized service functions for the End User Computing (EUC) section serving assigned agencies. 

In this role you will diagnose and resolve computer system related problems including interfaces to active directory, network integrations, and software applications/products adapting complex processing to different system/program requirements. 

In addition, you will meet with users to determine user needs and objectives and serve a project coordinator on standard projects including small to medium sized computer hardware/software installations and deployments. 

This position also monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met and provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals.

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position with DoIT!

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10 -25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of paid parental leave.
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

Essential Functions

  • Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT) performing difficult and specialized service functions for the End User Computing (EUC) section serving assigned agencies.
  • Performs diagnosis and resolves computer system related problems including interfaces to Active Directory, network integrations, and software applications/products adapting complex processing to different system/program requirements:
  • Meets with users to determine user needs and objectives:
  • Serves as a project coordinator on standard projects including small to medium sized computer hardware/software installations and deployments:
  • Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met:
  • Provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software, and peripherals.
  • Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

 

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
  • Requires one (1) year of professional experience in Client Services or a related Information Technology field.  
     

Preferred Qualifications (In Order of Significance)

  • One (1) year of professional experience in providing technical support for end user hardware, software, or application systems, including use of troubleshooting tools and methodologies to diagnose and resolve issues efficiently.
  • One (1) year of professional experience working with Active Directory integration and Automated software deployment tools, such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch, to configure, deploy, and manage software installations efficiently.
  • One (1) year of professional experience in maintaining, troubleshooting, and supporting network-connected devices within a business infrastructure environment, ensuring optimal performance and connectivity.
  • One (1) year of professional experience working with Microsoft Windows operating systems and Microsoft Office client software products, including installation, configuration, and troubleshooting.
  • One (1) year of professional experience in gathering user requirements, assessing technical needs, and developing tailored recommendations based on established hardware and software standards, including researching and implementing ADA-compliant technologies to support accessibility needs.
  • One (1) year of professional experience in automated software deployment, IT ticketing systems, and coordinating small to medium-sized IT projects, including hardware/software installations, project scheduling, task assignment, and providing technical guidance to team members.
  • Developed verbal and written communication skills to present technical information to others with clarity and precision.
  • Working knowledge of Mac Operating Systems configuration including setup, troubleshooting, and software management.
  • Working knowledge of scripting languages for automation, configuration, and troubleshooting tasks.

 

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with the State of Illinois.
  • Requires the ability to pass a specific, agency required background check.
  • Requires self-disclosure of criminal history.
  • Requires the ability to travel in the performance of duties including overnight stays.
  • Requires the ability to work outside of normal hours to meet deadlines.
  • Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
  • Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
  • The conditions of employment listed are incorporated and/or related to any duties included in the position description.