Workstation Supervisor

POSITION DESCRIPTION: 

DO NOT APPLY FOR THIS POSITON IN HANDSHAKE!!!!

USE THIS LINK: WORKSTATION SUPERVISOR - 55010302 Job Details | State of Florida

The Work You Will Do:

Workstation Supervisor / Assistant Secretary for Strategic Development/Information Technology Services/Information Technology Services-D5
 
This position will support the Agency's mission by installing, maintaining, and updating Information Technology hardware and software necessary to develop, plan, and implement a safe transportation system for residents and visitors to the state of Florida.
 
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 
 
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.  
 
Where You Will Work:
District Five
719 S Woodland Blvd
DeLand FL 32720
 
Your Specific Responsibilities:

Supervises employees spending the majority of the time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work. Has the authority to effectively recommend the hiring, transferring, suspension, lay off, recall’s, promotions, discharges, assignments, rewards, or disciplinary actions for subordinate employees. Plans and directs workloads, deadlines, work objectives and time utilization with subordinate staff. Provides direction and ensures that all subordinates receive training and instruction in methods and techniques necessary to safely perform their assigned tasks.

Provides hardware and software technical training and professional development for other technicians as needed or assigned.

Directs the monitoring and assignment of service desk tickets to the appropriate technician or group for proper resolution and to ensure all Service Level Agreements are met in a timely manner.

Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.

Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.

Oversees the support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.

Oversees the installation, maintenance and support of specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.

Provides Tier III advanced support for other Technicians as needed or assigned.

Oversees Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
 
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:
 
Knowledge of:

• Advanced knowledge of Microsoft products, including operating systems, Office Suite and Outlook in a network environment.
• Advanced knowledge of Computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments.

Skills in:

• Supervising technical staff.
• Installing and providing technical support for software applications, operating systems, and personal computer hardware.

Ability to:

• Supervise technical staff.
• Plan, organize, manage and track projects.
• Lead and participate on teams.
• Perform advanced troubleshooting on various manufacturers of computers.
• Communicate effectively both verbally and in writing.
• Read, understand, and comply with the department’s policies, procedures, guidelines, and practices relating to desktop standards.
• Mentor, train, and support other technicians.