HR and Recruiting Operations Intern

Are you a process-driven problem solver who loves automation and building systems from scratch?

Hello Sugar is hiring a Hiring Systems Intern to help us build the most efficient esthetician hiring platform in the industry. You’ll take a rough framework and turn it into a fully automated, tested, and documented system using Pinpoint (ATS), Zapier or Make.com, and our internal tools. Your work will directly support the growth of our franchise network.

You don't need to have experience with any of these systems but must be good at problem solving and very independent.

Responsibilities

Build and configure hiring workflows in Pinpoint ATS

Record and embed first interview videos with internal staff

Set up automated scheduling and routing of second interviews with managers

Use Zapier or Make.com to automate interview flow, messaging, and approvals

Document the system with step-by-step guides and Loom walkthroughs

Test the full process for edge cases and fix any gaps

Deliver a completed, rollout-ready hiring system by the end of the internship

Requirements

Experience with Zapier or Make.com

Familiar with ATS platforms (Pinpoint is a plus)

Strong organizational and testing skills

Comfortable working independently with minimal oversight

Clear communicator; must be able to create Loom videos and written guides

Must be detail-oriented and able to manage systems from end to end