Entry Level IT Helpdesk
🚀 Launch Your Career in Entry Level IT Helpdesk with Berkeys!
Entry-Level | Full-Time | Southlake, TX | In-Office
Are you a recent graduate or student with a passion for digital learning and tech? Ready to roll up your sleeves and help shape how a company learns and grows?
Berkeys Plumbing, AC, and Electrical is looking for a motivated, tech-savvy self-starter to join our team as a Entry Level IT Helpdesk. This is your chance to jumpstart your career in an environment that values innovation, learning, and good old-fashioned teamwork.
Top 100 Workplaces in DFW in 2023 & 2024!!!
Job Title: Entry-Level IT & Tech Support Specialist
Job Type: Full-Time
Department: Information Technology
Reports To: HR, IT & Employee Services
Job Summary:
The Entry-Level IT & Tech Support Specialist will be responsible for the setup and maintenance of electronic equipment, onboarding and offboarding users, digital signage, and audio-visual systems. This role also includes providing general IT support across the organization and the administration and maintenance of Microsoft Azure cloud services.
Perks of working for Berkeys: enjoy an employee appreciative culture with events throughout the year like parking lot BBQ’s, catering/food trucks, snow cone days, employee recognition awards, continuous training for your professional development, coached and supported career growth, comprehensive benefit package for full-time associates including medical, dental, vision, 401k with Company match, disability, HSA's and FSA's, Pet insurance, PTO, BIRTHDAY PTO, virtual gifting platform for birthdays and work anniversaries, gourmet birthday cupcakes, and so much more!
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and certification
- Supportive team environment
- Exposure to modern cloud technologies and enterprise IT systems
Compensation: $22-24/hour DOE
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot hardware, software, and network issues across Windows-based environments.
- Assist in the administration and maintenance of Microsoft Azure cloud services.
- Support device management and policy enforcement using Microsoft Intune.
- Manage user accounts, permissions, and group policies in Active Directory.
- Document support issues and resolutions in the ticketing system.
- Assist with onboarding and offboarding of employees, including device setup and access provisioning.
- Maintain IT inventory and ensure all equipment is properly tracked and updated.
- Collaborate with senior IT staff on projects and system upgrades.
Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1+ years of experience in a technical support or help desk role. (preferred)
- Hands-on experience with:
- Microsoft Azure (basic administration, user management)
- Microsoft Intune (device enrollment, compliance policies)
- Active Directory (user/group management, GPOs)
- Familiarity with Windows 10/11, Office 365, and basic networking concepts.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-focused with a positive, can-do attitude.
Preferred Qualifications:
- Microsoft certifications (e.g., AZ-900, MD-102, or equivalent) are a plus.
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Knowledge of cybersecurity best practices.