Data and Production Support Analyst

Title: Data and Production Support Analyst 

Business Unit(s): Information Technology

Department: Data Operations  

Reporting to: Director of Data Operations

Location: New York, NY or Tampa, FL

FLSA Status (US Staff only): Full-Time Exempt

VanEck is a privately held global asset management firm founded in 1955. We develop forward-looking, intelligently designed, active and ETF strategies that strengthen long-term portfolios.  We recently established a dedicated Data Operations team to serve as a bridge between Portfolio Operations and IT Operations, focused on implementing a firmwide data strategy to enhance data quality, reliability, and accessibility. We are seeking a technically skilled Data Operations Analyst to help build out this function—someone with hands-on experience in SQL, data analysis, and troubleshooting data pipelines. This role will play a key part in managing the ingestion, transformation, and validation of large investment data sets, and in collaborating with IT teams to resolve complex data issues and optimize system performance.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Market Data Analysis: review security and market data to identify and resolve data exceptions and recommend improvements to enhance overall market data quality.
• Monitor File Ingestion: Oversee daily ingestion of investment data into portfolio systems and internal databases, ensuring proper loading and troubleshooting issues related to delayed or missing files.
• Ensure Data Integrity: Supervise the internal movement of data across VanEck’s infrastructure to ensure accurate and timely generation of reports, addressing any discrepancies in the data outputs.
• Resolve Data Issues: Investigate and research issues raised through the ticketing system, determine root causes, and collaborate with IT Data Developers to resolve technical problems.
• Document Processes: Create and maintain documentation of daily, monthly, and quarterly operational processes and take ownership of tasks and identify opportunities for operational improvements.
• Improve Operational Process: Analyze current business processes to identify and implement solutions that improve efficiency, scalability, and reliability, creating streamlined workflows.
• Business Analysis: Document data requirements for enhancements and collaborate with IT Data Developers and communicate with business teams across the organization to meet business objectives.

Education:

• Bachelor’s degree required with focus on Computer Science, information Science, or equivalent. 
• 3 to 5 years of industry experience working within the technology and data operations of a financial firm
• Knowledge related to financial operation workflows and best practices. 

Qualifications:

To perform this job successfully, an individual must exemplify the following qualifications. 

• Excellent Data Management Skills: Strong knowledge of various data sets, including security master data, pricing data, corporate actions, index levels, holdings, transactions, index constituents, performance data, and security analytics.
• Exceptional Analytical Skills: Proficient in SQL to conduct data-driven analysis, review and summarize data, and identify data quality issues to ensure accurate reporting and decision-making.
• Proficient Business Analysis: Skilled in gathering business requirements and creating detailed documentation for developers, ensuring the effective translation of business needs into technical specifications.
• Understanding of Data Operations: Ability to assess current processes and make recommendations for improvements to streamline workflows, enhance operational efficiency, and ensure high-quality data management.
• Strong Communication Skills: Excellent verbal, written, and interpersonal communication skills, with the ability to effectively interact with both technical and non-technical individuals.
• Proactive Problem-Solving Ability: Demonstrated ability to take initiative in solving complex problems, driving outcomes in a self-directed manner with minimal supervision.

Technical Skills:

• SQL Proficiency is essential for conducting data-driven analysis.
• SQL Programming is required for investigation and root-cause analysis.
• Microsoft PowerBI experience or equivalent data visualization platforms is preferred. 

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies.

• Problem Solving and Critical Thinking
• Teamwork and Communication
• Organizational Skills and Time Management
• Multitasking and Flexibility
• Customer Service
• Initiative and Accountability
• Meticulous and detail-oriented

Compensation:

• If this position will be performed in whole or in part in New York City, the base salary range is $90,000 to $110,000. Individual salaries may vary based on different factors including but not limited to, skills, experience, job-related knowledge, and location. Base salary does not include other forms of compensation or benefits offered in connection with this position.

VanEck is committed to treating all applicants and employees fairly and to providing equal opportunity in compliance with applicable federal, state and local laws. VanEck does not and will not discriminate against any employee or applicant for employment on the basis of race, religion, ancestry, color, gender, gender identity, pregnancy, age, physical or mental disability, national origin, marital status, sexual orientation, citizenship status, covered-veteran or military status, genetic information, and/or any other factor protected by law.